How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this First Direct phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:International number, straight through to a human.
What are the hours and when should I call?
First Direct operates the call center for this 0113 234 5678 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Direct phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Direct staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Direct is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call First Direct is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Direct staffs the call center well on Tuesday.
More Ways to Contact First Direct Customer Service
There are of course other ways to contact First Direct customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and First Direct will reply our your email.
First Direct's Twitter Account (Reponse from a human in minutes 24/7)
First Direct, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- First Direct customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is First Direct's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Direct agent. This phone number is First Direct's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0113 234 5678 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Direct first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter or web. In total, First Direct has 3 phone numbers. It's not always clear what is the best way to talk to First Direct representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Direct. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Direct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.