How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this First Citizens Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from First Citizens Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling First Citizens Bank.
For quality assurance, this call may be monitored or recorded.
To get started, for existing accounts, say personal banking or business banking.
If you're responding to a fraud alert, say fraud alert.
Or to apply for a new account or loan, say let's access your account.
To get started, please say or enter the ten digit phone number for your account."
Excerpt from a call with First Citizens Bank
Monday, February 12, 2024 4:20 PM
The first phone menu
"Thank you for calling First Citizens Bank.
For quality assurance, this call may be monitored or recorded.
To get started, for existing accounts, say personal banking or business banking.
If you're responding to a fraud alert, say fraud alert.
Or to apply for a new account or loan, say new account.
I'm sorry. I didn't get that. Please tell me which type of banking you're calling about.
Say personal banking or press one.
Business banking or press two.
If you're responding to a fraud alert, say fraud alert or press three.
Or to apply for a new account, say new account or press four."
Excerpt from a call with First Citizens Bank
Thursday, April 4, 2024 9:26 PM
What are the hours and when should I call?
First Citizens Bank operates the call center for this 888-323-4732 phone number Mon-Fri 8am-8pm, Sat-Sun 8am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Citizens Bank is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call First Citizens Bank is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Citizens Bank staffs the call center well on Tuesday.
Conclusion and closing notes
This is First Citizens Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Citizens Bank agent. This phone number is First Citizens Bank's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-323-4732 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Citizens Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, First Citizens Bank has 1 phone number. It's not always clear what is the best way to talk to First Citizens Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Citizens Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Citizens Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.