How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FedEx Office phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this FedEx Office number should go right to a real human being
Below are some clips we've found from FedEx Office's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today."
Excerpt from a call with FedEx Office
Saturday, April 6, 2024 7:23 PM
They may ask you to say or enter information
"Sure. Tracking a package.
Please tell me either your tracking number or your door tag number.
Or say hold on a minute."
Excerpt from a call with FedEx Office
Monday, March 25, 2024 10:47 PM
The first phone menu
"Welcome to FedEx. This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today.
You're calling about an email. Right?
Sorry. If you're calling about an email, say yes or press one.
If not, say no or press two."
Excerpt from a call with FedEx Office
Wednesday, January 3, 2024 7:59 PM
In fact, much of this information on this page is superfluous because this FedEx Office phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
FedEx Office operates the call center for this 800-463-3339 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 333 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx Office phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx Office staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FedEx Office is Sunday.The most busy day to call is Tuesday, which averages 220% more phone calls by comparison.Again, this is based on a sample of 333 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call FedEx Office is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this FedEx Office number?
Below is a sample of recent calls to FedEx Office, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with FedEx delivery: "The FedEx driver parked in front of my home, never got out, didn't leave anything, and didn't leave a door tag."
- From a call lasting 8m 12s , Apr 15, 2024 6:48 PM
Setting up new account: "I need to set up a new account."
- From a call lasting 1m 18s , Apr 6, 2024 7:23 PM
Package inquiry: "I need to speak to a human about a package not received."
- From a call lasting 1m 48s , Apr 6, 2024 7:19 PM
Employee benefits inquiry: "I would like to discuss my employment status and 401k."
- From a call lasting 2m 11s , Mar 25, 2024 6:35 PM
Technical support request: "I need technical support for something else, not gonna get anywhere."
- From a call lasting 5m 9s , Mar 17, 2024 6:24 PM
Package tracking inquiry: "It was supposed to be delivered on Saturday the ninth. Today is Tuesday. Why is it just sitting in Houston for five days?"
- From a call lasting 8m 26s , Mar 12, 2024 1:55 PM
Tracking package: "I need to track my package, please."
- From a call lasting 1m 46s , Mar 9, 2024 9:55 PM
Tracking package: "I'm trying to track my package."
- From a call lasting 5m 26s , Mar 9, 2024 9:48 PM
Seeking technical support: "I need help with FedEx.com."
- From a call lasting 2m 4s , Feb 29, 2024 3:45 PM
Tracking a delivery: "A delivery, exact new one."
- From a call lasting 4m 35s , Feb 14, 2024 5:58 PM
Conclusion and closing notes
This is FedEx Office's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx Office agent. This phone number is FedEx Office's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Refund, Track a Package, Return, Account Access, Missing Delivery and other customer service issues. Rather than trying to call FedEx Office first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FedEx Office has 1 phone number. It's not always clear what is the best way to talk to FedEx Office representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FedEx Office. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx Office. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.