FAFSA Phone Number

Call FAFSA customer service faster with GetHuman

  • Calls FAFSA's Customer Service department
  • The average hold time is 15m
  • Hours are Mon-Fri 8am-11pm, Sat-Sun 11am-5pm EST
  • The best time to call is 1:15pm
  • Popular issues for this call center: Request for documents, Account access, and Application status.
  • Reach a live FAFSA agent: Repeat "Representative" until you are transferred.
  • What you hear when you call: Thanks for calling Federal Student. This call may be monitored or recorded for quality and training purposes. We are currently experiencing longer than average wait times to get to an agent. At any time, you can say "main menu" or press the star key to return here. In order to connect you to an agent that can help, please choose a reason for your call. You can say "existing loan," "FAFSA application," "studentaid.gov," or for information on how much aid you'll receive, say "Aid."

What to expect when you call

They may ask your reason for calling (instead of a menu)
"In order to connect you to an agent that can help, please choose a reason for your call."
Excerpt from a call with FAFSA
Thursday, March 21, 2024 9:35 PM
They may ask you to say or enter information
"Thanks for calling Federal Student Aid. This call may be monitored or recorded for quality and training purposes.
We are currently experiencing longer than average wait times to get to an agent.
At any time, you can say main menu or press the star key to return here."
Excerpt from a call with FAFSA
Thursday, March 21, 2024 9:35 PM

FAFSA Customer Phone Number 800-433-3243 - Stats

Phone number to dial800-433-3243
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-11pm, Sat-Sun 11am-5pm EST
Best time to dial1:15pm
Average wait15 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication61%
Quality of help50%
Customer votes3,018
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

FAFSA's Best Toll-Free/800 Customer Phone Number

This is FAFSA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FAFSA agent. This phone number is FAFSA's Best Phone Number because 24,396 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-433-3243 include Request for documents, Account access, Application status and other customer service issues. The FAFSA call center that you call into has employees from Westlake, TX / Jamaica and is open Mon-Fri 8am-11pm, Sat-Sun 11am-5pm EST according to customers. In total, FAFSA has 1 phone number. It's not always clear what is the best way to talk to FAFSA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting FAFSA - by phone or otherwise

While 800-433-3243 is FAFSA's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via https://studentaid.gov/help-center/answers/landing for Help Center. If you think this information is inaccurate or know of other ways to contact FAFSA please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for FAFSA.

What is GetHuman's Relationship to FAFSA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FAFSA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with FAFSA, including live chat and their website / help desk. Visit our FAFSA Customer Service page for more information.
FAFSA Customer Service

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