How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Eddie Bauer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the Eddie Bauer phone system greets you: Place an order, inquire about a current promotion or item info, press 1. Cancel or modify an order, press 2. Status or track an order, press 3. Return or refunds, press 4. Adventure rewards program, gift cards, recent store experience, press 5. Instructional video on how to start a return, press 6. For all other inquiries, press 0.
Below are some clips we've found from Eddie Bauer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Eddie Bauer. This call may be monitored and recorded for training and quality assurance purposes.
Thank you for calling Eddie Bauer. Please listen closely as our options have changed.
Changed. To place an order, inquire about our current promotion, or for item information, press one.
For cancellation or modification to an existing order, press two."
Excerpt from a call with Eddie Bauer
Tuesday, January 2, 2024 8:21 PM
The first phone menu
"Welcome to Eddie Bauer. This call may be monitored and recorded for training and quality assurance purposes.
Thank you for calling Eddie Bauer. Please listen closely as our options have changed.
For questions about our adventure rewards program, gift card, or a recent store experience, press five.
For an instruction video on how to start a return, press six.
For all other concerns, please press zero.
To place an order, inquire about our current promotion, or for item information, press one.
For cancellation or modification to an existing order, press two."
Excerpt from a call with Eddie Bauer
Thursday, February 8, 2024 6:29 PM
What are the hours and when should I call?
Eddie Bauer operates the call center for this 800-426-8020 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eddie Bauer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eddie Bauer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eddie Bauer is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Eddie Bauer is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Eddie Bauer staffs the call center well on Wednesday.
Why call this Eddie Bauer number?
Below is a sample of recent calls to Eddie Bauer, and their purpose. Are any of these similar to the reason you are trying to call?
Return policy inquiry: "How far back can you go with the pair of pants? I forgot to return them."
- From a call lasting 35m 2s , Jan 2, 2024 8:21 PM
More Ways to Contact Eddie Bauer Customer Service
There are of course other ways to contact Eddie Bauer customer service besides the phone. Below we list the best ones, by medium.
Eddie Bauer, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Eddie Bauer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Eddie Bauer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eddie Bauer agent. This phone number is Eddie Bauer's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-8020 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Eddie Bauer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Eddie Bauer has 1 phone number. It's not always clear what is the best way to talk to Eddie Bauer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eddie Bauer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eddie Bauer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.