How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this EZ-Pass Massachusetts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative."
Here is how our research team describes the way the EZ-Pass Massachusetts phone system greets you: Please tell me what you are calling about.
Below are some clips we've found from EZ-Pass Massachusetts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to the Easy Drive Massachusetts program.
If you prefer to use keypad mode, say keypad mode or press star zero.
Thank you for calling Easy Drive, Massachusetts.
Due to our high call volume, we encourage that all payments be made over our automated system by following the prompts or by logging in at our website, w w w dot easy drive m a dot com.
For all other questions or concerns, you can go to our website w w w dot easy drive m e dot com and start up a live chat with one of our representatives.
Thanks.
Please tell me what you're calling about. You can see pay by plate, easy pass, or general information."
Excerpt from a call with EZ-Pass Massachusetts
Tuesday, April 16, 2024 2:38 PM
They may ask you to enter information with the dial pad
"If you are familiar with our system, you can speak at any time.
I don't mind being in Thank you for calling pay by plate message I need your invoice or account number.
Please tell me what you have available.
Say invoice or account.
If you do not have your information, say you can now tell me your invoice number one digit at a time.
Is that correct?
You can see your invoice number one digit at a time.
Or please enter it on the keypad."
Excerpt from a call with EZ-Pass Massachusetts
Monday, April 8, 2024 12:46 PM
They may ask you to say or enter information
"If you are familiar with our system, you
Welcome to the e z pass menu. What would you like to do today?
You may tell me, make a payment, account information, update information, register on the GoTransponder, transponder status, supplies, or general information.
At any time, you can say main menu, previous menu, repeat, or customer service."
Excerpt from a call with EZ-Pass Massachusetts
Monday, April 1, 2024 5:30 PM
The first phone menu
"Welcome to the Easy Drive Massachusetts program.
Thank you for calling Easy Drive Massachusetts.
Due to our high call volume, we encourage that all payments be made over our automated system by following the prompts or by logging in at our website, w w w dot easy drive m a dot com.
For all other questions or concerns, you can go to our website w w w dot easy drive m e dot com and start up a live chat with one of our representatives.
Thanks.
You may choose one of the following options.
You may choose one of the following options. Press one for pay by plate.
Two for easy pass, three for general information, or press pound to hear the options again."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, February 7, 2024 2:01 PM
After you press 1
"I need your invoice or account number. To enter your invoice number, press one.
To enter your account number, press two.
If you do not have your account information, press nine."
Excerpt from a call with EZ-Pass Massachusetts
Wednesday, February 7, 2024 2:01 PM
What are the hours and when should I call?
EZ-Pass Massachusetts operates the call center for this 877-627-7745 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 972 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EZ-Pass Massachusetts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EZ-Pass Massachusetts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EZ-Pass Massachusetts is Sunday.The most busy day to call is Friday, which averages 905% more phone calls by comparison.Again, this is based on a sample of 972 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call EZ-Pass Massachusetts is Monday.
Why call this EZ-Pass Massachusetts number?
Below is a sample of recent calls to EZ-Pass Massachusetts, and their purpose. Are any of these similar to the reason you are trying to call?
Transponder usage history request: "I'm requesting a printout of the use of my transponder over the last week and a half due to my stolen vehicle being recovered."
- From a call lasting 16m 38s , Apr 10, 2024 9:22 PM
Paying bill for EV pass: "I just need to pay a bill because I had an EV pass that wasn't linked with that car."
- From a call lasting 7m 12s , Apr 8, 2024 12:46 PM
Adding funds to account: "I got a transponder I just needed to add money to my account."
- From a call lasting 20m 31s , Apr 1, 2024 5:30 PM
Toll violations dispute: "Hi, I received two notices about toll violations on my account that I believe have not been paid."
- From a call lasting 23m 5s , Mar 26, 2024 7:41 PM
General inquiry: "Just confirming my account details."
- From a call lasting 6m 11s , Mar 25, 2024 3:01 PM
Language preference: "Do you offer Spanish?"
- From a call lasting 9m 15s , Mar 13, 2024 7:01 PM
Assistance with payment: "My question is I need to pay the flight and the the easy pass toll."
- From a call lasting 20m 15s , Mar 13, 2024 2:58 PM
Clarification on billing issue: "I'm calling to check on a bill my son received that he already paid for."
- From a call lasting 13m 39s , Mar 8, 2024 2:31 PM
Confirming PIN for transponder: "I was actually just calling to confirm my PIN because I need to get a new transponder."
- From a call lasting 10m 58s , Feb 29, 2024 8:48 PM
Assistance with paying fines: "We're trying to pay those tickets, but someone says we need to call this number."
- From a call lasting 5m 46s , Feb 26, 2024 11:26 PM
More Ways to Contact EZ-Pass Massachusetts Customer Service
There are of course other ways to contact EZ-Pass Massachusetts customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- EZ-Pass Massachusetts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is EZ-Pass Massachusetts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EZ-Pass Massachusetts agent. This phone number is EZ-Pass Massachusetts's best phone number because 10,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-627-7745 include Setup Service, Recover Account, Issue with Transponder, Overcharges on My Account, Cancel or change services and other customer service issues. Rather than trying to call EZ-Pass Massachusetts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EZ-Pass Massachusetts has 1 phone number. It's not always clear what is the best way to talk to EZ-Pass Massachusetts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EZ-Pass Massachusetts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EZ-Pass Massachusetts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.