How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Colonial Life & Accident Insurance Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:2 for billing, then 6 for agent
Below are some clips we've found from Colonial Life & Accident Insurance Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Colonial Life customer service center.
We can provide service on your Colonial Life policies, and well as select Lincoln National Life and Paul Revere policies.
All incoming calls will be recorded for quality and training purposes."
Excerpt from a call with Colonial Life & Accident Insurance Company
Friday, January 5, 2024 7:25 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the Colonial Life customer service center.
We can provide service on your Colonial Life policies, well as select Lincoln National Life and Paul Revere policies.
All incoming calls will be recorded for quality and training purposes.
During this call, Colonial Life may collect personal information from you.
To find out more, please visit colonial life dot com slash privacy.
In a few words, tell us why you are calling. For example, you can say things like file a claim, claim status, billing or policy status."
Excerpt from a call with Colonial Life & Accident Insurance Company
Tuesday, March 19, 2024 7:54 PM
They may ask you to enter information with the dial pad
"In order for us to serve you better, please enter the Social Security number of the main policy holder or the person you are calling about."
Excerpt from a call with Colonial Life & Accident Insurance Company
Tuesday, March 19, 2024 7:54 PM
They may ask you to say or enter information
"For example, you can say things like file a claim, claim status, bill or policy status."
Excerpt from a call with Colonial Life & Accident Insurance Company
Wednesday, March 27, 2024 10:34 PM
What are the hours and when should I call?
Colonial Life & Accident Insurance Company operates the call center for this 800-325-4368 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 433 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Colonial Life & Accident Insurance Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Colonial Life & Accident Insurance Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Colonial Life & Accident Insurance Company is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 433 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Colonial Life & Accident Insurance Company is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Colonial Life & Accident Insurance Company staffs the call center well on Friday.
Why call this Colonial Life & Accident Insurance Company number?
Below is a sample of recent calls to Colonial Life & Accident Insurance Company, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel policy request: "I need to cancel my policy."
- From a call lasting 5m 9s , Mar 19, 2024 7:54 PM
More Ways to Contact Colonial Life & Accident Insurance Company Customer Service
There are of course other ways to contact Colonial Life & Accident Insurance Company customer service besides the phone. Below we list the best ones, by medium.
Colonial Life & Accident Insurance Company's website
As a last, sometimes only, resort- Colonial Life & Accident Insurance Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Colonial Life & Accident Insurance Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Colonial Life & Accident Insurance Company agent. This phone number is Colonial Life & Accident Insurance Company's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-325-4368 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Colonial Life & Accident Insurance Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Colonial Life & Accident Insurance Company has 2 phone numbers. It's not always clear what is the best way to talk to Colonial Life & Accident Insurance Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Colonial Life & Accident Insurance Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Colonial Life & Accident Insurance Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.