How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ceridian Dayforce phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu. Press 1 for English. Then press *. You must put in your member ID & password to speak to someone.
Here is how our research team describes the way the Ceridian Dayforce phone system greets you: Customer service and support, press 1. Sales questions, press 2. All other questions, press 3.
Below are some clips we've found from Ceridian Dayforce's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ceridian.
The leading provider of end to end human capital management solutions.
For customer service and support, please press one.
For sales questions about Ceridian's full suite of human capital management solutions, please press two.
For Thank you for calling Ceridian HCM.
You have reached the Dayforce product support line.
Dayforce."
Excerpt from a call with Ceridian Dayforce
Tuesday, January 2, 2024 8:20 PM
They may ask you to enter information with the dial pad
"Thank you for calling Dayforce.
The leading provider of end to end human capital management solutions.
For customer service and support, please press one.
For sales questions Thank you for calling the Dayforce product support line.
Press one for English.
Please enter your unique PIN number followed by the pound sign."
Excerpt from a call with Ceridian Dayforce
Monday, February 12, 2024 3:05 PM
The first phone menu
"Thank you for calling Dayforce.
The leading provider of end to end human capital management solutions.
For customer service and support, please press one.
For sales questions about Dayforce full suite, of human capital management solutions, please press two."
Excerpt from a call with Ceridian Dayforce
Wednesday, April 17, 2024 4:04 PM
What are the hours and when should I call?
Ceridian Dayforce operates the call center for this 800-729-7655 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 200 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ceridian Dayforce phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ceridian Dayforce staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ceridian Dayforce is Sunday.The most busy day to call is Friday, which averages 350% more phone calls by comparison.Again, this is based on a sample of 200 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Ceridian Dayforce is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ceridian Dayforce staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
More Ways to Contact Ceridian Dayforce Customer Service
There are of course other ways to contact Ceridian Dayforce customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Ceridian Dayforce customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ceridian Dayforce's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ceridian Dayforce agent. This phone number is Ceridian Dayforce's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-729-7655 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Ceridian Dayforce first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ceridian Dayforce has 1 phone number. It's not always clear what is the best way to talk to Ceridian Dayforce representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ceridian Dayforce. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ceridian Dayforce. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.