Toll-free · For new reservations: press 1, then wait. · Change your booking, press 1. Availability, pricing, or to make a booking, press 2. For anything else, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this British Airways - Executive Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold for a representative.
Here is how our research team describes the way the British Airways - Executive Club phone system greets you: Change your booking, press 1. Availability, pricing, or to make a booking, press 2. For anything else, press 3.
Below are some clips we've found from British Airways - Executive Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to British Airways.
To help improve our service, we may record your call.
Travel with British Airways is governed by our conditions of carriage, and our privacy policy, which describes how we protect and use personal information.
For more details, please visit ba dot com.
All of our agents are busy. Please hold the line, and we will answer your call as soon as possible."
Excerpt from a call with British Airways - Executive Club
Wednesday, February 28, 2024 7:43 PM
What are the hours and when should I call?
British Airways - Executive Club operates the call center for this 877-767-7970 phone number Mon-Sun 3am-11:30pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 125 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this British Airways - Executive Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like British Airways - Executive Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call British Airways - Executive Club is Sunday.The most busy day to call is Monday, which averages 92% more phone calls by comparison.Again, this is based on a sample of 125 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call British Airways - Executive Club is Thursday.
Why call this British Airways - Executive Club number?
Below is a sample of recent calls to British Airways - Executive Club, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with adding household members: "I've been trying to sign up for a household account with a couple people, keep getting error messages on the website."
- From a call lasting 3m , Apr 1, 2024 12:24 PM
Baggage claim refund: "I want to know where to expense the clothes I had to buy due to my missing bag last week."
- From a call lasting 7m 12s , Mar 23, 2024 5:52 PM
Change flight time request: "Is there any way I could have my flight earlier and see how much is this going to be in difference and in price, please?"
- From a call lasting 29m 40s , Mar 11, 2024 7:28 PM
Luggage dimensions and costs: "Can I carry that? Can I check-in that one?"
- From a call lasting 21m 1s , Mar 1, 2024 10:43 PM
Flight booking query: "I just wanted to make sure that the original flight on the twenty ninth of February has been canceled and my Avios are gonna get a return."
- From a call lasting 6m 40s , Feb 18, 2024 2:58 PM
Flight upgrade using Avios: "I'd like to upgrade my flight using Avios points to business tonight, please."
- From a call lasting 11m 32s , Feb 16, 2024 1:17 PM
Executive Club membership query: "I have a question regarding the executive club membership."
- From a call lasting 1m 38s , Feb 2, 2024 4:56 AM
Forgot executive club number: "The issue is I don't know what my executive number is."
- From a call lasting 10m 45s , Jan 8, 2024 2:05 PM
Assistance with Avios booking: "I'm calling about reservation number NV447R342R7 for Conrad, booking for Avios."
- From a call lasting 21m 39s , Jan 3, 2024 3:32 PM
More Ways to Contact British Airways - Executive Club Customer Service
There are of course other ways to contact British Airways - Executive Club customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- British Airways - Executive Club customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is British Airways - Executive Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a British Airways - Executive Club agent. This phone number is British Airways - Executive Club's best phone number because 6,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-767-7970 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call British Airways - Executive Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, British Airways - Executive Club has 2 phone numbers. It's not always clear what is the best way to talk to British Airways - Executive Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for British Airways - Executive Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like British Airways - Executive Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.