How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Braun phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, must choose option 1-3, then wait on the line until transferred to a Representative.
Here is how our research team describes the way the Braun phone system greets you: Replacement parts, place an order, questions about an existing order, press 1. Warranty, product repair, and authorized service centers, press 2. Money-back guarantee, press 3. Toothbrushes, press 4. Household goods, press 5. Thermostat, press 6. All other questions, press 7.
Below are some clips we've found from Braun's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Braun, where our consumers come first and foremost in everything we do.
To continue in English, please press one.
Thank you for calling Braun.
Where our consumers come first and foremost in everything we do."
Excerpt from a call with Braun
Friday, January 5, 2024 8:25 PM
What are the hours and when should I call?
Braun operates the call center for this 800-272-8611 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 387 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Braun phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Braun staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Braun is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 387 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Braun is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Braun staffs the call center well on Tuesday.
Why call this Braun number?
Below is a sample of recent calls to Braun, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with cleaning station: "I can't push that thing back far enough to make it work."
- From a call lasting 23m 18s , Jan 5, 2024 8:25 PM
More Ways to Contact Braun Customer Service
There are of course other ways to contact Braun customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Braun provides this option.
As a last, sometimes only, resort- Braun customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Braun's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Braun agent. This phone number is Braun's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-8611 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Braun first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Braun has 1 phone number. It's not always clear what is the best way to talk to Braun representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Braun. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Braun. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.