Books-A-Million, Inc. Phone Number

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  • Calls Books-A-Million, Inc.'s Customer Service department
  • The average hold time is 3m
  • Hours are Mon-Sat 8am-11pm, Sun 9am-9pm CST
  • The best time to call is 3:15pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live Books-A-Million, Inc. agent: Calling the Books-A-Million, Inc. number above should go right to a real human being

What to expect when you call

Heard when the phone system first answers
"Thank you for calling the Books A Million customer support center. This call may be recorded for quality assurance. Have a question regarding our Millionaire's Club benefits or auto renewal? Press one now. Looking to place a new order? Update, or check the status of an existing order? Many common questions can be answered online by logging in to your books a million dot com account twenty four hours a day to view all available orders or press two now."
Excerpt from a call with Books-A-Million, Inc.
Friday, January 5, 2024 7:26 PM
The first phone menu
"Thank you calling the Books A Million customer support center. This call may be recorded for quality assurance. Have a question regarding our Millionaire's Club benefits or auto renewal? If you are an author or publisher and would like to present a title for Books A Million Store placement, please press five now. For all other inquiries and to speak to a customer service representative, please press six now.
Press one now.
Update, or check the status of an existing order? Many common questions can be answered online by logging in to your books a million dot com account twenty four hours a day to view all available orders or press two now."
Excerpt from a call with Books-A-Million, Inc.
Wednesday, February 28, 2024 10:32 PM

Books-A-Million, Inc. Customer Phone Number 800-201-3550 - Stats

Phone number to dial800-201-3550
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-11pm, Sun 9am-9pm CST
Best time to dial3:15pm
Average wait3 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication70%
Quality of help72%
Customer votes703
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Books-A-Million, Inc.'s Best Toll-Free/800 Customer Phone Number

This is Books-A-Million, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Books-A-Million, Inc. agent. This phone number is Books-A-Million, Inc.'s Best Phone Number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-201-3550 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Books-A-Million, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Books-A-Million, Inc. has 1 phone number. It's not always clear what is the best way to talk to Books-A-Million, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Books-A-Million, Inc. - by phone or otherwise

While 800-201-3550 is Books-A-Million, Inc.'s best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via support@booksamillion.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Books-A-Million, Inc. please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Books-A-Million, Inc..

What is GetHuman's Relationship to Books-A-Million, Inc.?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Books-A-Million, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Books-A-Million, Inc., including email and their website / help desk. Visit our Books-A-Million, Inc. Customer Service page for more information.
Books-A-Million, Inc. Customer Service

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