We appreciate your patience. Please enter your booking number."
Contacting this number for assistance is only possible if you are already a customer of Booking.com. This number is designed to be used by people who have already booked online, which the automated system explains when you dial. When you call this number, you're sent to an automated message that tells you they're getting higher call volumes than normal and urges you to either call back another time or ask for help online if your request is not urgent.
If you stay on the line, the message further explains that the call center can only help people who provide a booking number. If you don't have that information, it tells you where in your e-mail you can find it. If you don't have an e-mail from Booking.com, it says you can log into your account with Booking and find it that way. If that also doesn't work, you cannot use the phone system for assistance.
To ensure that nobody can use the system who is not already a customer, the system puts in a request for you to enter your confirmation number, and there's no way for you to get around it. The system will use the confirmation number to identify your reservation and will not let you proceed without a valid number. At this point, someone looking for information has no choice but to hang up and search for help online.
Overall, I thought it made sense that Booking.com didn't offer any assistance over the phone. Given that this is an online-based company meant to help people search for and find hotels, most people who would call for information probably wouldn't be using Booking.com anyway. The phone system tells you that you can still find help online if needed, allowing all customers to get at least some information out of calling.
I also thought it made sense that this number didn't want anyone wasting time over the phone when they couldn't get assistance that way. If calls are higher than normal, Booking.com should provide its customers with as minimal a wait as possible. Keeping calls limited only to people who genuinely need assistance and can't resolve their issues online makes for a better experience for everyone involved.
Overall, I would not recommend using this phone number to get help unless you've already booked a room through Booking.com. If you haven't already used the site for a reservation, there won't be anything you can do with this number.
This is Booking.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Booking.com agent. This phone number is Booking.com's Best Phone Number because 174,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-850-3958 include Refund My Booking, Change My Booking, Question About A Booking, Overcharge on Account, Complaint About My Stay and other customer service issues. The Booking.com call center that you call into has employees from Toronto, Indonesia and is open 24 hours, 7 days according to customers. In total, Booking.com has 1 phone number. It's not always clear what is the best way to talk to Booking.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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