Ancestry.com Phone Number

Call Ancestry.com customer service faster with GetHuman

  • Calls Ancestry.com's Customer Service department
  • The average hold time is 15m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Cancel Subscription, Account Access, Missing Test Results, Problem With Ancestry DNA, and Setup Service.
  • Reach a live Ancestry.com agent: Press 3 then 4
  • What you hear when you call: For DNA products and services, press 1. For family services or any other products, press 2.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Ancestry. For quick about ancestry DNA products and services, press one. For family history or any other products or services, press if you are calling to purchase a DNA kit, press one."
Excerpt from a call with Ancestry.com
Friday, January 5, 2024 4:33 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling ancestry. For questions about ancestry DNA products, and services, if you are calling to purchase or upgrade, your call may be monitored or recorded for quality or training purposes. Good morning. Thank you for calling Ancestry. My name is David. How can I help you today?"
Excerpt from a call with Ancestry.com
Thursday, March 7, 2024 2:55 PM
The first phone menu
"Thank you for calling ancestry. For questions about ancestry DNA products, and services, press one.
For family history, or any other products or services, press two."
Excerpt from a call with Ancestry.com
Monday, March 4, 2024 6:17 PM
After you press 1
"If you are calling to purchase a DNA kit, press one.
For account information or product support, press two."
Excerpt from a call with Ancestry.com
Tuesday, March 26, 2024 2:57 PM
After you press 2
"Sorry. I didn't get that. Please choose four questions about ancestry DNA products and services, press one.
For family history or any other products or services, press two."
Excerpt from a call with Ancestry.com
Monday, March 4, 2024 6:17 PM
After you press 3
"Sorry. I did for questions about ancestry DNA products and services, press one.
For family history or any other products or services, press two."
Excerpt from a call with Ancestry.com
Monday, March 25, 2024 4:16 PM

Calling Ancestry.com Customer Care at 800-262-3787

Oct 5, 2023

I had a question about Ancestry.com I wanted to get an answer for before purchasing a membership, so I called their customer service line. I wanted to know more about how the online service worked, and if I had to worry about compatibility issues or moving between computers. As a traveler by nature, I'm frequently on the move, so I wasn't sure how this would affect my access to the product. 

While this may be an unusual issue, I'm sure there are tons of reasons why people call Ancestry.com. From questions about the family tree results to queries about the DNA testing portion of the website (which is amazing), there are many potential hurdles to navigate before diving into tracing your family genealogy. That's why it surprised me so much that I was able to get to a customer agent in around a minute. I had to navigate through a couple of directories, but both were short and it was quick enough that I was talking to the agent before I had any time to really get stressed about the task. 

When I got through, a recorded voice said, "Thank you for calling Ancestry" and then immediately launched into a directory listing instructing me, "For questions about Ancestry DNA products and services, press 1. For family history or any other product or services, press 2." I chose 2 since my question seemed to fall into the other category and was given a new list of options. 

This time, the recorded voice stated, "If you're calling to purchase or upgrade your subscription, press 1. To cancel your subscription, press 2. For account information or product support, press 3. I chose the first option since I had some questions about accessibility from other countries and locations. 

Immediately after making my selection, a recorded message stated, "Your call may be monitored or recorded for training purposes." Instantly, classical music started playing. However, before I even had time to put the phone on speaker, a representative picked up. It took just one minute to get to an agent, which was pretty impressive.

The only thing that diminished the experience was that the representative had such a thick accent that I couldn't catch their name. I had to listen carefully in order to understand them, but they were able to answer my questions. I just needed them to repeat themselves a few times along the way. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Ancestry.com Customer Phone Number 800-262-3787 - Stats

Phone number to dial800-262-3787
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait15 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication55%
Quality of help56%
Customer votes2,141
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Account Access, Missing Test Results, Problem With Ancestry DNA, Setup Service and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Ancestry.com, including email and their website / help desk. Visit our Ancestry.com Customer Service page for more information.
Ancestry.com Customer Service

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