AirBnB Phone Number

Call AirBnB customer service faster with GetHuman

  • Calls AirBnB's Customer Service department
  • The average hold time is 18m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:30pm
  • Popular issues for this call center: Refund a Charge, Account Access, Change Booking, Cancel Booking, and Missing Payment.
  • Reach a live AirBnB agent: Press 0# each time it asks for the phone number listed on your account number, then press 1. If in immediate danger, call local authorities.
  • What you hear when you call: If you have an Airbnb account, press 1. If not, press 2.

What to expect when you call

Heard when the phone system first answers
"Hi. Thanks for calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from. If you have an Airbnb account associated with another phone number, please press one. If not, please press two. Please wait while I transfer your call to a representative. Hi."
Excerpt from a call with AirBnB
Monday, January 29, 2024 3:02 AM
They may ask for information for security purposes
"Nine five four? You said nine five four? K. Just a moment here. Create a cone.
K.
For security purposes, can you just verify me your full name, please?"
Excerpt from a call with AirBnB
Thursday, February 15, 2024 11:13 PM
They may need the phone number on your account
"Hi. Thanks for calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please so that we can help you better, please enter the phone number associated with your Airbnb account followed by the pound sign."
Excerpt from a call with AirBnB
Wednesday, March 27, 2024 12:06 AM
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not In a few sentences, please let us know why you're calling today."
Excerpt from a call with AirBnB
Thursday, March 14, 2024 9:32 PM
They may ask you to enter information with the dial pad
"Hi. Thanks for calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from. You have an Airbnb account associated with another phone number, please press one.
If not, please press two.
So that we can help you better, please enter the phone number associated associated with your Airbnb account followed by the pound sign."
Excerpt from a call with AirBnB
Tuesday, February 6, 2024 3:57 AM
They may ask you to say or enter information
"Hi. Thanks for calling Airbnb. We weren't able to find an Airbnb account associated with the number you're calling from. If you have an Airbnb account associated with another phone number, please press one.
If not, please press two.
We didn't quite get that. Please try again. For example, you can say cancel a reservation or check my reservation status."
Excerpt from a call with AirBnB
Tuesday, March 19, 2024 2:02 PM
The first phone menu
"Hi. Thanks for calling Airbnb. We work able to find an Airbnb account associated with the number you're calling from.
If you have an Airbnb account associated with another phone number, please press one.
If not, please press two."
Excerpt from a call with AirBnB
Thursday, March 21, 2024 12:48 AM
After you press 1
"For help with a cancellation or refund, please press one now.
For help with an existing reservation, press two."
Excerpt from a call with AirBnB
Thursday, March 14, 2024 2:37 AM

Calling AirBnB Customer Care at 855-424-7262

Sep 5, 2023

Calling Airbnb seems to be designed more for customers who have already booked a reservation with the website rather than those who need information. When I dialed, I was first told that the system did not recognize my number and gave me the option of entering another phone number that did have an Airbnb account.

If I didn't have another number tied to an Airbnb account, I could press 2 for other assistance and did so. I was then asked to say what I was calling about, or I could use my phone's buttons to enter my concern. I opted to do the latter, but I never got a chance to enter a menu selection. Instead, I was directed straight to a representative, who asked what I was calling about.

I told him I was attempting to book an Airbnb stay in Hawaii for three weeks, but I was only finding options to allow me to book my stay for a minimum of 30 days. He seemed completely confused by the question, so I repeated the situation for him. He asked if I was already an Airbnb customer, and I told him I was simply looking to get information. He said he would look into my question and asked me to hold.

I told him that was fine and waited for him to return to the line. After I waited for several minutes, he returned to the line and asked me again what I was calling about in regards to only finding a 30-day minimum for a stay in Hawaii. I told him that was the situation for the third time, and he asked me for my phone number. At this point, I decided I wasn't going to get any real help from him and ended the call.

Maybe you get better customer service from Airbnb if you've actually purchased a stay and you're calling for specific questions about it, but in my own experience, I didn't get anything close to good customer service. The representative tried to be helpful but seemed to have no idea what I was asking and couldn't get past my opening question. Having to wait on hold for several minutes only to be asked again what I was calling about didn't exactly inspire confidence that he'd be able to give me any trustworthy information. Instead, I felt like my call with him was a waste of my time.

Overall, I would not use this phone number for customer service help unless I'd already booked with Airbnb. Even then, I'd only use this as a last resort, as my experience with this call left me feeling like any help I'd get from calling would be insufficient if I genuinely needed assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

AirBnB Customer Phone Number 855-424-7262 - Stats

Phone number to dial855-424-7262
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:30pm
Average wait18 minutes
Current wait39 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat, twitter
Quality of communication35%
Quality of help71%
Customer votes68,970
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AirBnB's Best Toll-Free/800 Customer Phone Number

This is AirBnB's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AirBnB agent. This phone number is AirBnB's Best Phone Number because 268,830 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-424-7262 include Refund a Charge, Account Access, Change Booking, Cancel Booking, Missing Payment and other customer service issues. The AirBnB call center that you call into has employees from Oregon and is open 24 hours, 7 days according to customers. In total, AirBnB has 2 phone numbers. It's not always clear what is the best way to talk to AirBnB representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AirBnB?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

International Customer Service415-800-5959

Beyond the Phone Number

There are other ways to get in touch with AirBnB, including live chat and their website / help desk and their Twitter handle. Visit our AirBnB Customer Service page for more information.
AirBnB Customer Service

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