How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Advance Auto Parts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Advance Auto Parts number should go right to a real human being
Below are some clips we've found from Advance Auto Parts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Advance Auto Parts customer first service center.
For quality purposes, your call may be monitored or recorded.
If you are an Elite Speed Perks member, press pound now.
If you need assistance with a new or existing online order, please press one.
If you are calling for assistance with our Speed Perks loyalty program, press two."
Excerpt from a call with Advance Auto Parts
Sunday, February 25, 2024 6:42 PM
In fact, much of this information on this page is superfluous because this Advance Auto Parts phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Advance Auto Parts operates the call center for this 877-238-2623 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Advance Auto Parts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Advance Auto Parts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Advance Auto Parts is Friday.The most busy day to call is Thursday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Advance Auto Parts is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Advance Auto Parts number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Advance Auto Parts number?
Below is a sample of recent calls to Advance Auto Parts, and their purpose. Are any of these similar to the reason you are trying to call?
Order confirmation and modification: "Just trying to confirm, please... Is there a way to change the model number on this?"
- From a call lasting 7m 58s , Feb 15, 2024 4:20 PM
More Ways to Contact Advance Auto Parts Customer Service
There are of course other ways to contact Advance Auto Parts customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Advance Auto Parts provides this option.
As a last, sometimes only, resort- Advance Auto Parts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Advance Auto Parts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Advance Auto Parts agent. This phone number is Advance Auto Parts's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-238-2623 include and other customer service issues. Rather than trying to call Advance Auto Parts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Advance Auto Parts has 2 phone numbers. It's not always clear what is the best way to talk to Advance Auto Parts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Advance Auto Parts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Advance Auto Parts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.