AIG Customer Service
Phone Number & Contact Information
Q:How do I get a live human at AIG?
A:Press 0 for the operator at the first menu.
Q:Does AIG offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday. Details Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this AIG phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 for the operator at the first menu.
Here is how our research team describes the way the AIG phone system greets you: Report a claim, Press 1, life or retirement accounts, amenities, Press 2, Travelers guard travelers insurance, Press 3, Private group insurance, Press 4, Commercial Insurance, Press 5, Lexington Insurance, Press 6, Corporate info, vendors or HR, Press 7, AIG operator, Press 0
What are the hours and when should I call?
AIG operates the call center for this 212-770-7000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 837 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AIG phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AIG staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AIG is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 837 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call AIG is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AIG staffs the call center well on Thursday.
More Ways to Contact AIG Customer Service
There are of course other ways to contact AIG customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
AIG, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
AIG's website
As a last, sometimes only, resort- AIG customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AIG's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AIG agent. This phone number is AIG's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-770-7000 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call AIG first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, AIG has 1 phone number. It's not always clear what is the best way to talk to AIG representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AIG. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AIG. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.