How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this AEP Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Call for Residential Customer Service For Illinois, New Jersey, Ohio, & Pennsylvania
Below are some clips we've found from AEP Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling AEP Energy.
This call may be recorded or monitored for quality and training purposes.
Press one to report a power outage or natural gas emergency.
Press two for residential service."
Excerpt from a call with AEP Energy
Thursday, February 29, 2024 7:46 PM
The first phone menu
"Thank you for calling AEP Energy.
This call may be recorded monitored for quality and training purposes.
Are you still
Press one to report a power outage or natural gas emergency.
Press two for residential service.
Press three for business service.
Press four for AEP Ohio."
Excerpt from a call with AEP Energy
Tuesday, February 27, 2024 3:53 PM
What are the hours and when should I call?
AEP Energy operates the call center for this 866-258-3782 phone number Mon-Fri 7am-6pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 36 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AEP Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AEP Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AEP Energy is Friday.The most busy day to call is Monday.Again, this is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call AEP Energy is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this AEP Energy number, but it is also the day with the shortest hold times.
Why call this AEP Energy number?
Below is a sample of recent calls to AEP Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with bee colonies: "AEP sprayed and killed about twenty two of my husband's bee colonies."
- From a call lasting 12m 44s , Feb 27, 2024 3:53 PM
Billing inquiry: "I need to find out if I owe a bill."
- From a call lasting 6m 16s , Jan 3, 2024 6:35 PM
More Ways to Contact AEP Energy Customer Service
There are of course other ways to contact AEP Energy customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AEP Energy provides this option.
As a last, sometimes only, resort- AEP Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AEP Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AEP Energy agent. This phone number is AEP Energy's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-258-3782 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call AEP Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, AEP Energy has 1 phone number. It's not always clear what is the best way to talk to AEP Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AEP Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AEP Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.