Our robot waited on hold with Optimum for GetHuman-jillb.

Saving an hr of hold time on Dec 5th, 2018

This call-back attempt with Optimum has now ended
Estimated time saved: an hr
Don't just wait! Plenty to do next time you're waiting for Optimum in order to speed things up or improve odds of success:
Share. Spread the word to friends and loved ones who don't like waiting on hold!
Learn from other customers. GetHuman-jillb used the GetHuman Phone to help resolve an issue. Click below for detail on that issue and learn how other customers handled similar situations effectively:
As of this past saturday, I left Verizon to become a new customer,only to fin... (and similar issues)
Includes similar issues: "Optimum Customer Service.**Bill is wrong.", "i been waiting for my optimum installation but the...", "I have been a loyal customer of optimum for the p..."... and more

Progress Toward Getting GetHuman-jillb a Rep

Our robot worked hard to get GetHuman-jillb a rep. Here's how far we got:
Dialed Optimum's phone number.
Waded through Optimum's phone maze to the right customer service department.
Waited on hold, enduring bad hold music and advertisements.
Got a rep on the line and called to put GetHuman-jillb in touch.
Connected GetHuman-jillb to a rep and is now resting up again for the next time help is needed.

How this service works

This is our most popular question, and it deserves a complete answer. GetHuman has been building free tools for consumers since 2004 to help combat the frustrations of customer service. Large brands like Optimum don't always staff their call centers with enough people to answer your call promptly. Technology has made it easy for companies to handle the support needs of more customers by putting them in long hold lines, but is that really fair to the customer?
As one of our many free tools available to all customers, we built this service: a robot that waits on hold so that you don't have to. Some companies occassionally try out a "call-back" service as part of their customer phone operation, but it's very inconsistent. Our robot actually dials Optimum's phone number, presses the numbers to navigate the ever-changing phone menu, and then sits and waits on hold for you. When an agent picks up, it calls you back and connects you.
Doing this is pretty expensive for GetHuman. We actually make all those phone calls with real phone numbers and accounts. And millions of customers use GetHuman every month. This service is our largest cost center every month, and the only way we're able to afford it is by showing ads on the website. So if you've ever wondered why we show ads, it's so we can provide this service free to you. We don't think you should have to pay to avoid the hold music and the waiting.
If you like this idea, please consider sharing with friends, family, co-workers, and whoever you think would prefer not to spend hours waiting on hold for companies like Optimum and nearly every other large U.S. brand. Spreading the word will help support our efforts to build free tools for customers like you instead of companies that are trying to ignore them.
Need to contact Optimum again? Click below to have our robot wait on hold for you (all over again).
Start a new call-back

Optimum Call-back

Made with the GetHuman Phone™
Requested 2 mons ago by GetHuman-jillb
Complete

Timeline

GetHuman-jillb used the GetHuman Phone to request a call from Optimum
Wednesday, Dec 5th, 2018 @ 05:49pm
Optimum hung up on the robot before it could connect GetHuman-jillb
Wednesday, Dec 5th, 2018 @ 06:49pm

Help friends save time

The GetHuman Phone™ can save loads of time the next time anybody you know has to call Optimum. No more hold music and faster than dialing yourself.