We built this free tool for customers to skip past phone menus and long waits. We hope you like it! We are often asked why and how we do this, and the answer is easy. For one, we don't think that you should have to wait on hold for long periods of time to talk to organizations you do business with. As for how, the calls are expensive for us to make, but as you can see we offset that cost by showing advertisements on this website. We hope this saves you some time!
We get it. The phone menus are confusing. They change all the time. Sometimes it takes forever just to hear all the options that Mattel has to offer. Once you get through, the fun is just beginning. There are seemingly hours of waiting, listening to music you don't want to listen to, while being repeatedly told you're important. Or else listening to ads for other Mattel products. GetHuman builds tools that help customers avoid some of the common frustrations of customer service. We hope you like this feature, and we hope it saves you a lot of time and frustration when you try to call Mattel! Oh- we almost forgot. If somebody using this tool ahead of you cancels their call-back, we let you take their place in line, sometimes saving you another 45 minutes or more. Power to the customer! And please share and bookmark this page if you like it.
When you are trying to call most large companies, you often are calling into what is known as an Interactive Voice Response system (IVR), otherwise known as a phone menu or phone maze. After that you find your way through, you often have to wait on hold for many minutes, sometimes hours, to speak to a real live human being. But GetHuman has built a tool for customers like you that skips most of this. We call the company, navigate through all the menus, wait on hold for you so you don't have to, and then connect you when a real live human rep is ready to talk. For free. We do this for many large companies, besides just Mattel. As an example, see our call-back service for Delta. And we don't stop there. After we save you the hassle of waiting on hold, we try to connect you with the best rep for your problem and give you tips on how to get your particular problem handled as well.
We get this question a lot. It sounds too good to be true, right? The truth is that this service costs a lot of money to run since we call you back when a rep can talk. Given that over a hundred thousand customers per day use GetHuman, that's a lot of phone calls to pay for!
By leveraging technology, we are able to operate the service at reasonable cost such that we can keep it running. And, if you haven't noticed, we offset those costs by showing advertisements. We don't love ads, but we do love saving customers time. If you want to help us keep this service running, please share GetHuman.com with as many people as you can! (See links at the bottom of the page)
No. GetHuman's robotic call-back service simply calls a Mattel phone number for you, waits on hold, and then tries to call you back and connect you when a Mattel agent is available. GetHuman and Mattel have no relationship and this is not a service provided by Mattel. This is a consumer tool built by GetHuman to save consumers time and improve consumer-company relations. The improvement to consumer-company relations comes from individuals not being as angry after waiting on hold for a long time because the GetHuman call-back service did it for them.
Mattel may have their own call-back service which is run by or part of their call center operations. This GetHuman-run feature is completely independent of that.
GetHuman will never ask you for payment and does not process consumer payments of any kind. All GetHuman information and services offered by GetHuman are free of charge for all of our visitors. If you receive a text or phone call from any entity saying that they offer customer service help for Mattel or any company that solicits payment information from you, there is high likelihood that you are being targeted for a scam and you should hang up immediately. If possible, you should also reach out to the organization being impersonated to inform them so they can take protective measures.Back to Mattel's Phone Number...