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Australia Post Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Australia Post.

What happens if my parcel is lost or damaged? If your parcel is lost or damaged, Australia Post offers assistance to resolve the issue. In case of loss, we recommend first tracking... Read more

What are the delivery times for domestic mail? The delivery times for domestic mail vary depending on the service chosen. For regular letters and small parcels sent within the same... Read more

Can I redirect my parcel to a different address? Yes, you can redirect your parcel to a different address with Australia Post. If you realize that your initial delivery address is... Read more

How much does it cost to send a letter or a parcel? The cost of sending a letter or a parcel with Australia Post varies depending on various factors. For letters within Australia, the... Read more

What are the weight and size restrictions for sending mail? Australia Post has specific weight and size restrictions for sending mail. The maximum weight limit for parcels depends on the service... Read more

Are there any prohibited or restricted items that I cannot send? Yes, there are certain prohibited and restricted items that cannot be sent through Australia Post. Prohibited items include illegal... Read more

Can I request a signature on delivery for my parcel? Yes, you can request a signature on delivery for your parcel with Australia Post. This service is available for added security and... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common Australia Post customer support problems.

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Recent reasons customers contacted Australia Post:

Hi *i have post a parcel on ** December **** Sunday through Australian express post fro...

Hello my order was shipped on Wednesday the **th through express post, and I have not y...

My parcel is being returned saying it had incorrect address but it had not please can I...

my regisered package is addressed to victoria but it is wa. why i want urgent delivery

why is my package trapped in was when it is clearly addressed to victoria It is registe...

my registered package is in wa when it is addressed to victoria

Can Australia Post employees witness a statutory decorations

Hello there! I’d like to have information about this package from oversea RG*********UA...

Want to know if this parcel is mine as tracking has been supplied but showing no destin...

I was suppose to receive a package yesterday on the **th Feb at Maddington Post Shop, b...

A package containing important documents (Tracking number:EE*********MY) was posted fr...

A MacBook Pro has been ordered from Egypt via eBay from seller mahmoud****** (risky, bu...

I have a parcel that has come from Sweden it was release by customs last week on the...

Hi *we were expecting a mail from overseas in between **-** of june, but we missed the...

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Does GetHuman work with Australia Post?

GetHuman does not work with Australia Post's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Australia Post at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Australia Post's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!