Our robot waited on hold with Amtrak for GetHuman1673829.
Saving 9 mins of hold time on Dec 2nd, 2018
Progress Toward Getting GetHuman1673829 a Rep
Our robot worked hard to get GetHuman1673829 a rep. Here's how far we got:
How this service works
This is our most popular question, and it deserves a complete answer. GetHuman has been building free tools for consumers since 2004 to help combat the frustrations of customer service. Large brands like Amtrak don't always staff their call centers with enough people to answer your call promptly. Technology has made it easy for companies to handle the support needs of more customers by putting them in long hold lines, but is that really fair to the customer?
As one of our many free tools available to all customers, we built this service: a robot that waits on hold so that you don't have to. Some companies occassionally try out a "call-back" service as part of their customer phone operation, but it's very inconsistent. Our robot actually dials Amtrak's phone number, presses the numbers to navigate the ever-changing phone menu, and then sits and waits on hold for you. When an agent picks up, it calls you back and connects you.
Doing this is pretty expensive for GetHuman. We actually make all those phone calls with real phone numbers and accounts. And millions of customers use GetHuman every month. This service is our largest cost center every month, and the only way we're able to afford it is by showing ads on the website. So if you've ever wondered why we show ads, it's so we can provide this service free to you. We don't think you should have to pay to avoid the hold music and the waiting.
If you like this idea, please consider sharing with friends, family, co-workers, and whoever you think would prefer not to spend hours waiting on hold for companies like Amtrak and nearly every other large U.S. brand. Spreading the word will help support our efforts to build free tools for customers like you instead of companies that are trying to ignore them.
Need to contact Amtrak again? Click below to have our robot wait on hold for you (all over again).Start a new call-back
Made with the GetHuman Phone™
Requested 9 mons ago by GetHuman1673829
Help friends save time
The GetHuman Phone™ can save loads of time the next time anybody you know has to call Amtrak. No more hold music and faster than dialing yourself.