HMRC Live Chat

How to chat with HMRC by GetHuman

Live Chat with HMRC Agents
https://www.gov.uk/government/news/new-self-assessment-online-chat-service
Click a link to register for a given session
Current Wait: 44 mins (avg 38)
Hours: 9am-5pm EST
Why did you want to chat with HMRC?
Chat topic: Form requestChat topic: Update account informationChat topic: Make a paymentChat topic: Payment arrangementWant to chat for a different reason

HMRC Live Support Statistics

Live chat starting point
https://www.gov.uk/government/news/new-self-assessment-online-chat-service
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
9am-5pm EST
Best time to chat
10:15am
Average wait
38
Current wait
44
Rank (overall)
4
Alternate methods
phone or chat or web
Quality of communication
50%
Quality of help
62%
Customer votes
60,441
Information last updated
Sat Oct 13 2018 09:00:00 GMT+0000 (UTC)
Best phone number
+44 135 535 9022

Chatting with HMRC Customer Service

Live chat with HMRC by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with HMRC about. We can usually help ensure a better outcome. This is the best way to live chat with HMRC because 49,518 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case HMRC usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.gov.uk/government/news/new-self-assessment-online-chat-service are used to handling Form request, Update account information, Make a payment, Payment arrangement and other customer service issues. When you chat with HMRC agents, they are most likely chatting with you from their call center located in United Kingdom. Live chat is rarely available 24/7, and this department is open 9am-5pm EST. It's hard to tell if companies like HMRC offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting HMRC with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting HMRC

While HMRC does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for HMRC is their +44 135 535 9022 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact HMRC? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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