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The IRS International Customer Service

Phone Number & Getting a Rep

The IRS International Customer Service number

267-941-1000
Calls International Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this The IRS number?

A:Calling this The IRS number should go right to a real human being
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 6am-11pm EST. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to The IRS International Customer Service?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All The IRS customer service contact information

This is the #9 most popular The IRS phone number out of 10. Click above to go back to the main customer service number and other contact information, including The IRS email addresses, twitter handles, and live chat options.

More The IRS Customer Phone Numbers

Customer Service

800-829-1040
Main phone number · Toll-free · Mon-Fri 7am-7pm EST · Press 1 for English, then press 2 for Personal Income Taxes, and then push 1, then 3, then 2, then 0# when it asks for your social security number, then 2 · Refund, or check status of tax return, press 1. Eligibility, clean vehicle credit, tax transcripts, tax reform law, press 2. Answers about your business taxes, press 3. Healthcare law, press 4. Personal or business taxes as they relate to healthcare, press 5. FAQ or to make a one-time payment, press 6. Questions about stimulus payment, press 7. Advance child action payment, press 8.

Business Accounts

800-829-0115
Toll-free · Mon-Fri 8am-8pm EST · Select English, then 3, then 0#, 0#, 0# · If you received a notice about employment tax forms 940, 941, 943, 944, 945, press 1. Balance due and want to make a payment, press 2. For all other questions, press 3.

Federal Payment Levy Program

800-829-7650
Toll-free · Mon-Fri 7am-7pm EST · Use this number for the Federal Payment Levy Program · Stimulus payments, 800-919-9835. To access account information, please enter your social security number or tax ID number for which you are calling.

CP32A Refund Check Customer Service

800-829-0922
Toll-free · Mon-Fri 7am-7pm EST · Press 1, then 1, then 0#, then 0#, then 0# · Stimulus payments, visit the website or call 800-919-9835. To access account information, please enter your social security number or tax ID number for which you are calling.

Collections Department

800-829-3903
Toll-free · Mon-Fri 7am-7pm EST · Choose English, then 0#, 0#, 0# · Stimulus payment information, press 3. Notice or letter you received, press 1. Check status of refund, press 2.

Tax Professionals

800-829-8374
Toll-free · Mon-Fri 8am-8pm EST · Select English, then 1, then 0#, 0#, 0# · Stimulus payment information, press 3. Notice or letter you received, press 1. Check status of refund, press 2.

Tax Law Questions

800-829-0582
Toll-free · Mon-Fri 8am-8pm EST · Press 1 for English, then enter extension 652 · Please wait; a representative will answer the call.

Wage & Income Transcript

800-908-9946
Toll-free · 24 hours, 7 days · Automated--enter your Social Security Number to retrieve your wage and income transcript · Transcript Order Line - enter the social security number from which you are calling.

E-File Payments

888-353-4537
Toll-free · 24 hours, 7 days · Keep pressing 0 · Enter your tax ID number followed by the pound sign.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this The IRS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this The IRS number should go right to a real human being
Here is how our research team describes the way the The IRS phone system greets you: Stimulus payments or child tax payments, visit the website, individual I10 number, press 2. US certifications or forms 6166, press 3. Calling outside the United States, press 4. If you have an extension code, press 5. All other callers, press 6.
In fact, much of this information on this page is superfluous because this The IRS phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

The IRS operates the call center for this 267-941-1000 phone number Mon-Fri 6am-11pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 384,386 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The IRS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The IRS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call The IRS is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 384,386 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call The IRS is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this The IRS number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this The IRS Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 23, 2023

This number is designed for international taxpayers, and it seems to be best used either by American ex-pats living overseas or businesses working with workers who are citizens of other nations. When I dialed this number, I was given the standard IRS question of English or Spanish, along with an alternate number to call if I was looking to get assistance with COVID relief stimulus funds.

As neither of those applied to me, I was taken to the next menu, where I was told that I could ask questions about getting an individual tax identification number, questions about employment that needed to be sponsored in the United States or business questions about an individual. This related to form 6166, which would confirm that the individual in question is a resident of the United States for tax purposes.

I hit the button for an individual TIN, and was told I would be transferred to the next available representative. After a hold, I was told the wait time would be between 30 and 60 minutes. I was then put back on hold and given the option to either continue waiting for my place in line or request a call back when it was my turn to speak with someone.

I opted for the latter, and about 45 minutes later, I received a call from a number whose voicemail confirmed that it was the IRS calling me as it was now my turn in line. As I didn't need to get an individual TIN and certainly didn't want to provide my personal information to the IRS for a request I didn't actually need, I ended the call there without pursuing further action.

Overall, I think this phone system is relatively well set up and straightforward. There isn't much in the way of information on this number, so you need to know what you're calling about before you try to use this number. You aren't going to find any guides on what you might ask for, nor will you find any ways to get to any other departments of the IRS' phone system.

The use of a call-back feature that actually works is a major positive. One of the most frustrating things about calling an IRS number is how long the wait time can be, and having a call-back feature helps take care of that. That said, if you're not an international taxpayer and don't work with international taxpayers, you aren't going to find much use out of calling this number. As this number has a specific purpose, it should only be used by customers who fulfill that purpose. If that doesn't apply to you, you will find no benefit to calling.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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