Spotify Customer FAQ

We cannot accept new payment details directly. You will need to update your payment method in your account settings. Please ensure your new card information is correctly entered to prevent any interruptions in your service.

To cancel your Spotify subscription, go to your account page, select "Manage Your Plan," and then follow the prompts to cancel. If the normal steps aren’t working, it could be due to various reasons such as payment issues, account type, or using an app store for your subscription. Make sure you’re logged into the correct account and try the steps again. If problems persist, please check for any specific instructions related to your account's subscription type.

Refunds for canceled subscriptions typically depend on the payment method used and the timing of the cancellation. If you cancel your subscription, any charges that were processed may be refund eligible, and the refund could take several days to process, depending on your bank or payment provider. Keep an eye on your account for updates regarding your specific situation.

If you've accidentally paid for a Premium subscription on the wrong account, you may need to log into the correct account and subscribe there. Unfortunately, payments are non-transferable between accounts. If you wish to cancel the subscription on the wrong account, do so to avoid further charges. Please check your account settings for cancellation options.

Refunds for premium subscriptions are typically subject to Spotify's refund policy. Generally, if a payment was made in error or to the wrong account, you may need to follow specific procedures for requesting a refund. We recommend checking the guidelines for refunds directly on this page for more detailed instructions on how to proceed.