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Spotify Customer FAQ

Top Answers & How-to Guides

How do I Contact Spotify Customer Service?

The question we are asked most often is about how to talk to Spotify customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...
Ask any question you have about Spotify customer service, get an answer now.

Recent Spotify Customer Questions

I have the premium subscription but i cannot play songs in offline mode. Give me the solution

To play songs in offline mode with a Spotify Premium subscription, first ensure that you've downloaded the songs or playlists you want to listen to offline. Go to the playlist or album, toggle the "Download" option to enable it, and wait for the download to complete. Make sure you're in offline mode by going to Settings and switching "Offline" on. If you've done this and are still facing issues, try logging out and back into your account, or reinstalling the app. Check for any app updates as well.
Asked Jun 17, 2025 12:23 PM

My account got logged out and can’t reenter the account

If you are unable to log back into your account, first try resetting your password. Go to the login page and select “Forgot your password?” to receive a password reset email. If you still can't access your account, ensure that you are using the correct username or email associated with the account. Also, check if there are any issues with your internet connection. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jun 12, 2025 8:12 PM

I just paid with a different card to get services restored, but it is not working. How long before I can start using it again? I need access on my phone going away

Restoration of services after a payment can take a few minutes to a few hours. If you’ve made the payment and the service has not been restored, please check your payment confirmation and ensure that the transaction went through successfully. It’s also a good idea to restart the app or your device. If the issue persists, the most up-to-date contact information is available right here on this page for you to get assistance.
Asked Apr 15, 2025 1:44 PM

I’m trying to sign up for Spotify premium. Won’t accept any of my credit cards. Why?

There could be several reasons why your credit cards are not being accepted for Spotify Premium. Ensure that your card has sufficient funds and that the details entered are correct, including the card number, expiration date, and security code. Additionally, some banks may block transactions for digital services or foreign charges. Check if your card is enabled for online transactions and consider reaching out to your bank for further assistance.
Asked Jan 31, 2025 3:13 AM

How to upgrade my Spotify to premium

To upgrade to Spotify Premium, log in to your Spotify account on the app or website. Navigate to the "Premium" section, where you can select your preferred plan. Click on the "Get Premium" button and follow the prompts to enter your payment information and confirm your subscription. Once completed, you'll have access to all Premium features, including ad-free listening and offline downloads. Enjoy your upgraded experience!
Asked Dec 5, 2024 2:27 AM

Help me with my Spotify customer service issue

Account Management

How Do I Reset My Spotify Account If I No Longer Have the Email Account Associated with My Account?

If you're having trouble resetting your Spotify account, there are a few things you can try. The first step is to contact customer...

What Do I Do If I Can't Change Payment Credit Card Info on Spotify?

Whether you have opened a new credit card account, or you need to update your Spotify account with new account information, you want...

How Do I Add Someone to My Spotify Family Plan?

When you want to share your Spotify plan with family members living in your home, you can add up to six accounts to your plan online....

What Do I Do If I Can't Join a Spotify Family Plan?

This guide illustrates what you should do if you are trying to join a Spotify family plan, but are not able to. It gives some ideas...

How do I recover my Spotify account?

Spotify is a global music streaming service requiring account creation. If you forget your password, follow these steps: open Spotify...

How do I cancel my Spotify account?

If you have a Premium, Duo, or Spotify Family plan, you can cancel your paid subscription by filling out a form or logging into your...

How do I change my subscription plan on Spotify?

To change a subscription plan on Spotify, users can typically follow a straightforward process through the Spotify application or the Within the account settings, users should look for an option related to subscriptions or plans. There, they will find details regarding their current plan and available options for upgrade or downgrade. Selecting the desired new plan will usually prompt a confirmation process, where users may need to enter payment details if there is a change in the subscription cost. Spotify may also provide additional prompts or information about the features included in different plans. It is important to review all terms before finalizing the change. If users require further assistance, they can explore the Help section of Spotify's website for more detailed guidance. Please remember to check the specific web page for any current contact information or additional help options....

What happens to my playlists if I cancel my subscription?

If a user cancels their Spotify Premium subscription, the playlists created while subscribed will still remain within their account. The playlists themselves will not be deleted or lost; they will simply be converted to the free tier of service. Users can continue to listen to their playlists but will have to listen to them in shuffle mode unless the tracks are part of an album or playlist that allows users to select songs freely. If a user decides to resubscribe to Spotify Premium at a later date, all their playlists, saved songs, and library settings will be retained, making the transition back to premium seamless. It is always a good idea to check the current web page for the latest information on user subscriptions and features....

App Features

How Do I Change My Language on Spotify?

Spotify also allows you to search for music by language. This makes it easy for users to find content in their preferred language....

How Do I Activate My Starbucks Partner Membership on Spotify?

This article talks about the complimentary Spotify Premium Plan membership that comes as a benefit of being a Starbuck's partner. Instructions...

How do I download and listen to music offline on Spotify?

The offline feature on Spotify allows you to listen to music without WiFi. To access this feature, go to Spotify's Home Page, click...

Can I listen to Spotify on multiple devices at the same time?

Spotify allows users to stream music on multiple devices, but not simultaneously with the same account. If a user attempts to play...

Can I listen to Spotify on my smart TV or gaming console?

Yes, it is possible to listen to Spotify on both smart TVs and gaming consoles. Spotify has dedicated applications for various smart Regarding gaming consoles, Spotify is also available on popular platforms such as PlayStation and Xbox. Users can download the Spotify app from the respective console's store. Once downloaded, they can log in and use the app while gaming or even listen to music in the background. Do keep in mind that the features and functionalities may vary slightly depending on the device. For the most accurate information on compatibility and features, users may want to refer to the official Spotify website or the specific support documentation for their device....

Playlist Management

How Do I Save My Spotify Playlist to an Sd Card?

Whether you're using an Android device or a personal computer, you can download your Spotify playlist to an SD card for offline listening....

How Do I Add Local Files to My Playlist on Spotify?

If you have a Spotify Premium account, you can upload your own music files to play on Spotify and include them in your Spotify playlists....

What is the maximum number of songs I can have in a Spotify playlist?

Spotify allows users to create playlists that can contain a maximum of 10,000 songs. This limit ensures that users have a manageable...

Is it possible to transfer my playlists from one Spotify account to another?

Transferring playlists from one Spotify account to another can be a bit of a challenge, as Spotify does not provide a direct feature One common method is to manually recreate the playlists in the new account. This involves opening the original account, viewing the playlist, and then searching for each individual song within the new account to add them to a newly created playlist. Although this method may be time-consuming, it ensures that all desired songs are preserved in the new account. Another option is to utilize third-party applications and services that specialize in transferring playlists between different Spotify accounts. These tools can simplify the process by allowing users to log in to both accounts and automate the transfer of playlists with a few clicks. However, it is essential to exercise caution when using third-party services, as they require access to Spotify account information. It is advisable to research these services thoroughly to ensure that they are reputable and secure. Lastly, users may want to check the Spotify Community or the official support pages for the latest updates or tools related to playlist management, as features and functionalities can change over time. For additional help or to find specific tools, users can look for contact information and support options on the official Spotify website....

How do I share my Spotify playlist with others?

Sharing a Spotify playlist is a simple process that allows users to share their favorite music with friends and family easily. First, If users wish to share the playlist with someone specific, they can choose to copy the playlist link and then send it through any communication method they prefer, such as email or text. It is also important to note that the recipients of the shared playlist will need access to Spotify, especially if they intend to listen to the playlist in its entirety. For additional details or specific instructions about sharing features, users may want to explore the Spotify help center available on the current web page....

Subscriptions and Payments

How Do I Stop Autopay on Spotify?

This easy-to-follow guide explains how Spotify customers can cancel their Spotify autopay subscriptions for Spotify Premium and revert...

How Do I Dispute a Charge with Spotify?

Spotify is an application that allows you to listen to music and podcasts from any part of the world. There are different Spotify subscriptions...

Can I get my money back from Spotify?

If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the Spotify...

What is the difference between Spotify Free and Spotify Premium?

Spotify offers two main tiers of service: Spotify Free and Spotify Premium, each designed to suit different user preferences and listening Spotify Free provides access to millions of songs and podcasts at no cost. However, it is supported by advertisements that interrupt playback. The features are somewhat limited compared to the Premium version. For instance, users on Spotify Free cannot download music for offline listening and are restricted to shuffle play for many playlists and albums. This means that users cannot select specific songs to play on demand; instead, they can only listen to songs in a randomized order. On the other hand, Spotify Premium is a paid subscription service that unlocks a variety of features aimed at enhancing the listening experience. Subscribers can enjoy ad-free listening, unlimited skips, and the ability to download music for offline playback. This means that when users are in areas with limited or no internet connection, they can still enjoy their favorite tracks. Furthermore, Spotify Premium allows users to play any song they desire at any time, providing more control over their music choices. Additionally, Spotify Premium offers higher sound quality options, appealing to audiophiles who want the best listening experience possible. The subscription service typically includes other benefits, such as access to exclusive content, enhanced playlists, and certain features for Spotify's podcast offerings. In summary, the key differences lie in the presence of advertisements, the ability to download music, the flexibility of song selection, and the overall audio quality. For specific details and the latest offerings, it is advisable to look at the Spotify website or the current web page....
We look to the Spotify issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Spotify issues reported to GetHuman
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