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From its inception, the gethuman movement has been an all-volunteer
effort to improve the lamentable state of present day telephone
customer service. The site was established and is maintained as
a free service to consumers.
This work has never been for the goal of profit. We have attempted to be a
voice of the consumer that is entirely independent of the suppliers of
telephone self-service.
The GetHuman movement in the past introduced the gethuman standard. Our recent testing for
compliance indicated that very, very, few of the organizations that
are listed in the
customer service database are in compliance with the
gethuman standard.
To assist enterprises in achieving gethuman compliance
certification, I would like to recommend the services of two
particular volunteers. As advisors and major contributors in defining
the gethuman standard, Walt Tetschner and Walter Rolandi are uniquely
qualified to assist companies seeking to become gethuman compliant.
They offer a valuable and inexpensive gethuman evaluation service for
a modest, expense-covering fee. For more information, please
contact them directly through their websites
www.asrnews.com and
www.wrolandi.com.
Contact us for more
information about consulting and improving your IVR systems as an alternative.
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Did you know...
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Some companies are on Twitter™
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Some companies now try to serve their customers' needs through Twitter™.
We are watching closely to try to keep you up to date on which companies do,
and how you can reach them this way for faster service.
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