http://gethuman.com/rss http://gethuman.com/rss http://gethuman.com/images/gethuman-hands50.gif http://gethuman.com/Verizon_Wireless/customer-review_8308.html Mon, 06 Sep 2010 03:00:30 +0000 http://gethuman.com/Payflex_com/customer-review_8307.html Sun, 05 Sep 2010 23:05:15 +0000 http://gethuman.com/Colorado_Department_of_Labor/customer-review_8306.html Sun, 05 Sep 2010 22:41:34 +0000 http://gethuman.com/Tracfone/customer-review_8305.html Sun, 05 Sep 2010 20:12:33 +0000 http://gethuman.com/Abercrombie___Fitch__A_F_/customer-review_8304.html Sun, 05 Sep 2010 17:26:45 +0000 http://gethuman.com/Minneapolis_Star_Tribune/customer-review_8303.html Sun, 05 Sep 2010 13:47:16 +0000 http://gethuman.com/T_Mobile/customer-review_8302.html Sun, 05 Sep 2010 03:26:25 +0000 http://gethuman.com/Bankers_Life___Casualty_co/customer-review_8301.html Sun, 05 Sep 2010 01:18:25 +0000 http://gethuman.com/Google/customer-review_8300.html Sun, 05 Sep 2010 00:54:59 +0000 http://gethuman.com/Starbucks_Coffee/customer-review_8299.html Sun, 05 Sep 2010 00:13:25 +0000 http://gethuman.com/T_Mobile/customer-review_8298.html Sun, 05 Sep 2010 00:03:11 +0000 http://gethuman.com/Discover/customer-review_8297.html Sat, 04 Sep 2010 22:43:28 +0000 http://gethuman.com/Kmart/customer-review_8296.html Sat, 04 Sep 2010 21:44:20 +0000 http://gethuman.com/DirecTV/customer-review_8295.html Sat, 04 Sep 2010 21:16:56 +0000 http://gethuman.com/Walgreens/customer-review_8294.html Sat, 04 Sep 2010 19:16:23 +0000 http://gethuman.com/blog/Citigroup__Cutting_Fees_for_Lower_Balance_Accounts_174.html Thu, 02 Sep 2010 19:53:51 +0000 Citibank customers out there, you're fees are about to be cut if you meet a medium account threshold. The company announced the other day that all fees will be waved for customers who have at least $50,000 in their combined accounts. The move comes in response to unsatisfied customers jettisoning the bank in search for more manageable fees elsewhere. Citibank has recently slid to the 4th ranked bank in the US as unhappy customers have opted to find more amenable banks to house their funds. According to most customers, high fees and unhelpful and often rude customer service representatives have combined to create an unfavorable situation for the company.

We often comment in this space how remarkable it is that company's have not been forced to adjust their business plans during these hard economic times, to better meet the needs of unhappy customers. Well it appears our prayers are being answered. More and more, companies such as Citibank are being forced to adjust. Just as customers are tightening their budgets due to less income, companies are being forced to do the same. We've said it a million times, but companies that work in the consumer space have to work to keep customers happy first and foremost, as the customer essentially drives the bottom line for the company. During economic booms, companies such as Citibank can choose to ignore seemingly petty issues such as customer base size, but when times are tough, it can help a company make or break it's quarter. Slowly but surely it appears companies are starting to listen to it's customers once and for all...hallelujah.

For more on the changes at Citibank, follow this link. ]]> http://gethuman.com/blog/AT_T_U_Verse__You_Know_What___Fine___You_Pick_It_Yourself__173.html Tue, 31 Aug 2010 14:10:02 +0000 AT&T , they aren't going down without a fight. For all of the ridicule the company has received about dropped calls with the cellular network, and poor customer service with the land line company, AT&T U-Verse is fighting back, trying to do everything it can to keep customers. The newest move comes in it's cable TV offering, U-Verse, and AT&T U-Verse customers will no longer have to call customer service numbers in order to change or upgrade their service. The newest product roll-out will allow customers to change their service, or order or drop a channel, right on their TV screen.

You have to hand it to the company as it is apparently listening to customer complaints and is trying to cater to customer needs. Whether it was adding the newest Blackberry phone in an effort to keep customers from jumping ship to another provider, or now by adding on-screen functionality to it's cable service offering, AT&T is showing it's ability to assess and adapt to the changing environment. While these changes may seem like small potatoes to some, the company is exhibiting the skills and using it's impressive track record to adapt to the changing environment in order to maintain it's customers. As we all know, customers like to choose and have very little loyalty to companies that provide poor service, and apparently this move by AT&T proves it is not only aware of that fact, but it feels the need to react and adapt, in order to keep customers happy.

All of you AT&T U-Verse customers should keep your eyes peeled for the newest changes in your customer service. The company has said the product will begin rolling out soon, and please let us know what you think about it in our Feedback section. For more on the AT&T U-Verse customer service change, Click Here. ]]> http://gethuman.com/blog/Trader_Joe_s__An_Inside_Look_From_The_Executive_Standpoint_172.html Thu, 26 Aug 2010 14:08:07 +0000 Trader Joe's as much as it's a view of what the executives that run the $8 billion in revenue company. The article is a fascinating dive into what makes the company tick, and how they operate, compensate their employees, as well as provide customer favorites like $2 bottles of wine. The article also explains the growing pains the company has experienced and faced, trying to grow and differentiate itself from Whole Foods and other specialty retail stores.

It's a little bit of a longer article, but CNNMoney.com really gives a great insight into this fascinating company and helps to explain how many higher executives think in terms of providing a better a customer experience.

Here's the link to the article. ]]> http://gethuman.com/blog/US_Airways__We_re_Aware_of_the_Problem_and_are_Working_on_it__171.html Mon, 23 Aug 2010 15:24:14 +0000 US Airways in this space from time to time, but it's time to give credit where credit is due. Unlike other companies that choose to ignore customer service (I'm looking at you Facebook), US Airways has recognized that customer service is a problem for the company, and has decided to invest time and effort into solving the problem. The result? The company has more on-time flights and has fewer lost bags. That's good news for all of us.

Among the investments that made the biggest impact for the company are improving technology at the gate for more efficient boarding and baggage handling, as well as investing $20 million into the Philadelphia airport, one of US Airways worst offending airports in terms of customer service. For anyone who has had the "pleasure" of flying through Philly on US Airways, this is a welcome development. The airport has been marred by lost baggage, delayed flights and general rudeness of employees, so this is a welcome change to see a company diagnosing a serious problem, and putting money behind it to solve the problem.

If you want to read more on US Airways new plan to improve customer service, follow this link. ]]> http://gethuman.com/blog/GetHuman_com__Weekly_Customer_Service_Mashup_170.html Fri, 20 Aug 2010 17:41:20 +0000 Twitter for customer service complaints, to determining which credit card company has the best customer service. Let's dig in.

American Express is #1: In the market for a new credit card company? Well look no further because Amex has been ranked number one in terms of customer service, according to J.D. Power and Associates. For the full rankings, as well as the five biggest things a credit card company can do to increase it's customer service, Follow this link.

Apple does well: In yet another customer service survey, Apple has once again come out on top. According to Vocalabs, in a recent study, Apple is leaps and bounds ahead of rivals Dell and HP. While the survey only considers computer use and not phone use, the survey only confirms how much Apple understands about bringing quality products and service to it's customers. Click here for more.

Delta is watching Twitter: Be careful what you wish for Twitter users, Delta may be watching. In an effort to fully understand the issues of it's customer base, Delta has begun monitoring Twitter. Along with just listening to customer complaints, the company also uses the social media platform to resolve certain customer issues. To read more, Click here.

Saudi Arabia Back on Blackberry: We've been following the story about Middle East countries that have been threatening to ban Blackberry services because of security issue. Saudi Arabia is the latest country to win it's threat against the company, but what's really interesting is now there may be even more governments looking into security issues which could be bad news for Blackberry. Follow the Link for More.

Have a great weekend!]]>