Long hold times frustrate customers, eroding loyalty and resulting in lost business. But it doesn’t have to be that way. Visit Virtual Hold to learn how clients like Commerce Bank,  T-Mobile, and Cox Communications are using the Virtual Hold solution to let customers hang up on hold time. With Virtual Hold, companies can enhance the customer experience while improving the bottom line.

Adaptive Audio Technology has an incredible ROI and quick Payback Period:  In addition to improving the experience of the caller by making self-service a quicker and easier experience, implementing Adaptive Audio Technology yields payback periods that can be measured in days and provides an ROI in excess of 100%.  Obtain the free Adaptive Audio ROI/Payback Period Calculator to determine the ROI/Payback Period for your call center. (click on link and type your name in the message).

For quality courses on how to design high quality Interactive Voice Response (IVR) systems that callers enjoy using and that are financial winners, contact Enterprise Integration Group (EIG)

An excellent book on how to design high quality, Interactive Voice Response (IVR) systems that callers enjoy using and that are financial winners, It's Better to Be a Good Machine Than a Bad Person (IBTBAGM )