A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 11am-3pm CST.The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Thursday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Restaurant.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Directs you to email them at help@restaurant.com
Below are some clips we've found from Restaurant.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Restaurant.
Com. Your call is very important to us. For assistance with your account, to purchase or exchange a restaurant certificate, to redeem a Restaurant dot com gift card, or for any other inquiries, please visit help dot restaurant dot com.
If you still need additional assistance, or have questions about a specials by Restaurant dot com purchase, please hold for the next available representative.
This call may be recorded for quality assurance."
Excerpt from a call with Restaurant.com
Thursday, January 4, 2024 4:41 PM
What are the hours and when should I call?
Restaurant.com operates the call center for this 800-979-8985 phone number Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 11am-3pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 88 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Restaurant.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Restaurant.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Restaurant.com is Sunday.The most busy day to call is Monday, which averages 767% more phone calls by comparison.Again, this is based on a sample of 88 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Restaurant.com is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Restaurant.com staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Restaurant.com number?
Below is a sample of recent calls to Restaurant.com, and their purpose. Are any of these similar to the reason you are trying to call?
Password reset assistance: "I cannot type it in. It will not bring up my keyboard."
- From a call lasting 7m 50s , Mar 29, 2024 8:49 PM
Technical issue: "I'm having trouble with the website."
- From a call lasting 1m 39s , Mar 25, 2024 2:12 PM
Gift card redemption issue: "Customers are bringing a ten dollar gift card to our restaurant but there seems to be an issue with it."
- From a call lasting 1m 50s , Jan 22, 2024 8:29 PM
Audio check: "Can you hear me?"
- From a call lasting 3m , Jan 22, 2024 8:25 PM
Unable to view certificates: "I have several hundred dollars worth of certificates on there, none of them show up when I sign into my account."
- From a call lasting 4m 51s , Jan 4, 2024 4:41 PM
More Ways to Contact Restaurant.com Customer Service
There are of course other ways to contact Restaurant.com customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Restaurant.com will reply our your email.
As a last, sometimes only, resort- Restaurant.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Restaurant.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Restaurant.com agent. This phone number is Restaurant.com's best phone number because 17,886 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-979-8985 include Refund request, Complaint and other customer service issues. Rather than trying to call Restaurant.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Restaurant.com has 3 phone numbers. It's not always clear what is the best way to talk to Restaurant.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Restaurant.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Restaurant.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.