How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Indiana Toll Road phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 9.
Here is how our research team describes the way the Indiana Toll Road phone system greets you: EZ-Pass NY - For account balance info, press 1. To make a one-time payment, press 2. For account info, tags, accessories, and commuters, press 3. For a violation notice or collection notice, press 4. For EZ-Pass NY programs, press 5. For the mailing address, press 5. To pass through a toll without EZ-Pass, press 7. For MTA reload card and customer trip, press 8. To speak with a representative, press 9.
Below are some clips we've found from Indiana Toll Road's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Calling EasyPass New York. For account information, or to open an account online, please visit us at e dash z pass n y dot com.
Please listen carefully as our menu options have recently changed.
For English, press one.
For your EasyPass account balance information, press one."
Excerpt from a call with Indiana Toll Road
Tuesday, February 27, 2024 4:15 PM
What are the hours and when should I call?
Indiana Toll Road operates the call center for this 800-333-8655 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 904 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Indiana Toll Road phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Indiana Toll Road staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Indiana Toll Road is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 904 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Indiana Toll Road is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Indiana Toll Road staffs the call center well on Thursday.
More Ways to Contact Indiana Toll Road Customer Service
There are of course other ways to contact Indiana Toll Road customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Indiana Toll Road will reply our your email.
As a last, sometimes only, resort- Indiana Toll Road customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Indiana Toll Road's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Indiana Toll Road agent. This phone number is Indiana Toll Road's best phone number because 5,424 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-8655 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Indiana Toll Road first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Indiana Toll Road has 1 phone number. It's not always clear what is the best way to talk to Indiana Toll Road representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Indiana Toll Road. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Indiana Toll Road. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.