iTunes Customer Service

Phone Number & Contact Information

800-676-2775
Toll-free·Calls Customer Service·Most popular iTunes number
Q:How do I get a live human at iTunes?
A:Ask the automated voice to speak to a representative
Q:Does iTunes offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 38 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesemail

More iTunes Customer Phone Numbers

800-275-2273 - AppleCare
Toll-free · Say product name then keep saying "Representative" then press 5 · In a few words, please tell me why you are calling.
800-692-7753 - Apple Online Store
Toll-free · Calling this iTunes number should go right to a real human being · Tell me, how can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this iTunes phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Ask the automated voice to speak to a representative
Here is how our research team describes the way the iTunes phone system greets you: Tell me, how can I help you today?
Below are some clips we've found from iTunes's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Apple. Calls are recorded for evaluation, to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences.
So tell me, how can I help you today?"
Excerpt from a call with iTunes
Monday, April 15, 2024 1:28 AM
They may ask you to say or enter information
"Welcome to Apple. Calls are recorded for evaluation to train personnel and to improve contact center technologies. I'm an automated system that can handle complete sentences. So tell me, can I help you today? All I'm hearing is noise. Are you there?
So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support."
Excerpt from a call with iTunes
Friday, March 29, 2024 6:17 AM
The first phone menu
"Welcome to Apple. Calls are recorded for evaluation to train personnel and to improve contact center technologies. I'm an automated system that can handle complete sentences. So tell me, can I help you today? All I'm hearing is noise. Are you there? So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support.
For help with a recent order, press two or say recent order."
Excerpt from a call with iTunes
Friday, March 29, 2024 6:17 AM

What are the hours and when should I call?

iTunes operates the call center for this 800-676-2775 phone number 24 hours, 7 dayss. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 88 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this iTunes phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like iTunes staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call iTunes is Tuesday. The most busy day to call is Thursday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 88 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call iTunes is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that iTunes staffs the call center well on Tuesday.

Why call this iTunes number?

Below is a sample of recent calls to iTunes, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion about App Store charges: "I tried to do a very small amount on a game, and it just kept saying it went through, but then nothing came through on the game."
- From a call lasting 16m 45s , Apr 15, 2024 1:28 AM
iTunes card balance query: "I bought an iTunes card, downloaded one song, and now my balance is only eighty cents."
- From a call lasting 10m 42s , Apr 5, 2024 12:12 AM
Unauthorized charges: "My son made some charges on my phone that I did not authorize."
- From a call lasting 20m 32s , Mar 28, 2024 11:36 PM
Inappropriate language: "I want to suck at dick."
- From a call lasting 2m 58s , Mar 21, 2024 5:14 PM
Lost Instagram account: "I need help with my Instagram account, I lost access to it."
- From a call lasting 28s , Mar 5, 2024 5:31 PM
iTunes iCloud inquiry: "I'm calling about my iTunes iCloud."
- From a call lasting 1m 28s , Feb 26, 2024 12:30 AM
Account disabled, want to activate: "My iTunes account is disabled. I want to activate it."
- From a call lasting 2m 2s , Feb 25, 2024 9:37 PM
iTunes account help: "I need help with my iTunes."
- From a call lasting 2m 19s , Feb 11, 2024 1:47 AM
Downloading issue, billing inquiry: "I'm having this issue that if I wanna try to download something, it's not letting me do it because I don't has closed me out on it."
- From a call lasting 31m 52s , Feb 4, 2024 8:25 PM
Technical issues with downloads: "I'm having issues with iTunes or apps where downloads stop and I can't go online."
- From a call lasting 1m 34s , Feb 4, 2024 8:18 PM

My Experience Calling 800-676-2775

Oct 16, 2023

Calling Apple was a fairly easy task, so I would definitely call them again. I had issues with my iTunes synching on my new iPad, but I was able to figure it out with the help of a customer service agent from Apple. It took me about 15 minutes in all to get the task taken care of, and only a few of those minutes were spent talking to the agent or on the directory tree. The other ten were in the queue to talk to someone, but I can understand why. 

This phone line is not a direct line to iTunes support, but instead, a general Apple helpline. There are literally hundreds of reasons why people could be calling Apple. Some people may need technical support with their phones, tablets or laptops, while others may need help with digital products. Apple offers support for Safari, its app store, and dozens of other digital things such as ebooks, music, etc. Therefore, its support services are probably almost always in high demand. With that in mind, 15 minutes isn't too bad for adequate customer support. 

When I first called, an automated voice stated, "Welcome to Apple; calls are recorded." It then went on to say, "I'm an automated system that can handle complete sentences, so tell me how I can help you." I then told it I needed help synching my iTunes account to my new tablet. It told me, "Support for iTunes and digital stores are available online. Please visit getsupport.apple.com. Would you like me to send that link to you?"

I told the automated voice no, and it asked, "How else can I help you?" I then said, "Talk to a customer support agent." It promptly repeated back, "Okay, I'll get you right over to our technical support to help with your iTunes question. Do I have your permission to send a confirmation message to your Apple devices?" 

I said yes, and then it asked what service I was calling about. I told it I needed help with iTunes again, and it said, "Let me get you someone to help you. Please hold for an Apple support advisor." It also offered me my choice of hold music, with choices that included classical, jazz, popular music or silence. 

I chose popular and listened to the theme song from Elemental. A second song started by Justin Beiber I think, and by the end of that one, someone picked up. It wasn't a bad experience at all. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact iTunes Customer Service

There are of course other ways to contact iTunes customer service besides the phone. Below we list the best ones, by medium.
Email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and iTunes will reply our your email.
iTunes's website
As a last, sometimes only, resort- iTunes customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is iTunes's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iTunes agent. This phone number is iTunes's best phone number because 389,370 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-2775 include Change Order, Download Trouble, Refund a Charge, Device Support, Dispute a Charge and other customer service issues. The iTunes call center that you call into has employees from Massachusetts, California and is open 24 hours, 7 dayss according to customers. In total, iTunes has 3 phone numbers. It's not always clear what is the best way to talk to iTunes representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for iTunes. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iTunes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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