Zendesk Customer Service

Phone Number & Contact Information

888-670-4887
Toll-free·Calls Corporate Offices·Most popular Zendesk number
Q:How do I get a live human at Zendesk?
A:Press 3
Q:Does Zendesk offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesemail

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Zendesk phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3
Here is how our research team describes the way the Zendesk phone system greets you: Accounts receivable - Send email. Products, services - Contact zendesk.com. No phone support available.

What are the hours and when should I call?

Zendesk operates the call center for this 888-670-4887 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 290 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zendesk phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zendesk staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zendesk is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 290 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Zendesk is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zendesk staffs the call center well on Thursday.

My Experience Calling 888-670-4887

Oct 31, 2023

For being one of the oldest and largest cloud computing customer service platforms, finding support from Zendesk is a mess. While I get that they provide digital solutions, sometimes you want to talk to a real person when you are dealing with an issue, and that is clearly not an option when dealing with them. From a frustrating phone call to a frustrating website experience with Zendesk, I am ready to lodge a complaint about their customer earpieces for actual customers who purchase their platform. It makes me wonder what type of customer experience our company's clients are having with them. 

It's very ironic, given that they are supposed to provide customer engagement software because they certainly don't do much to engage their own customers. I called this phone number and was met with a recorded voice that never offered me a chance to talk to a real live customer representative. Instead, it offered me information for several different situations, but I never had the chance to talk to someone about any of them. Either this is the wrong phone, or the company doesn't offer any type of real-time customer support for clients that use the software. 

I needed to talk to the sales department about a few components of our software purchase but was unable to do so despite attempting to call this number and visit their support page. When I called, it said, "Thank you for calling Zendesk. Listen carefully as we have changed our options." This was ironic because there were not any options to talk to anyone. This makes me think that maybe they recently removed their live support. I don't know, but it is odd. 

The recorded options that they did give me were this, "If you are looking to get in touch with accounts receivable, please send us an email at  ar@zendesk.com. If you are looking for verification of employment, please go to the work number for assistance. If you are outside the US, please email us for support. For information about open roles at Zendesk, please visit our website. If you are looking to get in touch with our advocacy team, you can do so by clicking the profile in your Zendesk app interface."

None of that helped me at that moment, so I went to their website to see if there were any additional contact options. I had the option to contact sales via an email message that would require me to wait for them to call me back or to go to the help center and read over blog posts. Overall, I am very unsatisfied with this entire experience. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Zendesk Customer Service

There are of course other ways to contact Zendesk customer service besides the phone. Below we list the best ones, by medium.
Email
support@zendesk.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zendesk will reply our your email.
Zendesk's website
As a last, sometimes only, resort- Zendesk customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Zendesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zendesk agent. This phone number is Zendesk's best phone number because 1,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-670-4887 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Zendesk first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Zendesk has 1 phone number. It's not always clear what is the best way to talk to Zendesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zendesk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zendesk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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