If you're already a Windstream customer, press one. To ask about becoming our customer, press please enter either your phone number including area code or enter the account number located on your bill and then press pound."
If you're already a Windstream customer, press one. To ask about becoming our customer, press two."
"To check order status, press three. If your please enter either your phone number including area code or enter the account number located on your bill and then press pound."
"To check order status, press three. For help with service for your home, press one."
Calling Windsteam was a seamless experience using this number, which is surprising because as a telephone and internet company, I would think it would have a long wait time. It might have been because I called in the evening, but in any case, I would happily call the company again if I had questions.
I called Windstream because I was thinking about changing my internet provider and wanted to see what it had to offer. I wanted an alternative to the big names because I figured the pricing would last longer than the typical promotional period.
While this was my reason, I assumed that a lot of people call with service issues, for storm damage, with mobile phone issues, for technical support regarding internet equipment, etc. That's why it was amazing that I was able to get to someone so quickly.
When I called, an automated voice greeted me and said, "Thanks for calling Kinetic by Windstream." Then, there was a message in Spanish for Spanish callers and a long pause. The long pause confused me for a second, but then, the recorded voice came back on with a list of options for me to choose from. It said, "If you are already a Windstream customer, press 1. To ask about becoming our customer, press 2. To check an order status, press 3. If you are calling to report a downed telephone pole or wire, press 4."
I pressed 2, and then, it instructed me, "For help with service for your home, press 1. For help with service for your business, press 2." This was another simple answer since I needed home service, after which it asked me one more question, "Are you calling to check your order status? Press 1 for yes, and 2 for no." I chose no. It then asked for my five-digit zip code to check eligibility. Once I entered my zip code, hold music played, but it only played for a second before a customer representative picked up.
The representative spoke clearly and was very helpful. It took me a total of one minute and 27 seconds to get to a live call rep, which was actually the most remarkable part of the phone call. I asked the representative about all of my options and priced the plans that would work for my home. I still have to check with a few different carriers, but I'm very happy with Windstream's customer service.
This is Windstream's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Windstream agent. This phone number is Windstream's best phone number because 28,440 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-347-1991 include Change Service, Overcharges, Cancel Service, Technical Support, Service issue and other customer service issues. The Windstream call center that you call into has employees from North Carolina, New York, Iowa and is open Mon-Fri 7am-8pm, Sat 8:30am-5pm ET according to customers. In total, Windstream has 3 phone numbers. It's not always clear what is the best way to talk to Windstream representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Windstream. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Windstream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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