Toll-free · Press 1, then keep pressing 0 until transferred · Are you calling about an existing transaction?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Western Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then keep pressing 0
Here is how our research team describes the way the Western Union phone system greets you: To check the status of a money order, tracer, or refund request, press 1. To request a refund or photocopy of a money order, press 2. To cash a money order, press 3. For information on lost, stolen, or altered money orders, press 4.
Below are some clips we've found from Western Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling the Western Union money order customer service.
For English, press one.
To check the status of a money order, tracer, or refund request, press one.
To request a refund or photo copy of please enter the eleven digits money order number located in the upper right corner of the money order followed by the pound key."
Excerpt from a call with Western Union
Monday, April 1, 2024 3:25 AM
What are the hours and when should I call?
Western Union operates the call center for this 800-999-9660 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,264 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Western Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Western Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Western Union is Sunday.The most busy day to call is Friday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 1,264 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Western Union is Monday.
Why call this Western Union number?
Below is a sample of recent calls to Western Union, and their purpose. Are any of these similar to the reason you are trying to call?
Purpose unclear: ""
- From a call lasting 3m 10s , Mar 29, 2024 9:40 PM
Money order recipient issue: "I bought a money order for my nephew but put it in his name."
- From a call lasting 4m 39s , Mar 23, 2024 4:10 PM
Password reset assistance: "I have a problem in getting my password reset."
- From a call lasting 17m 19s , Mar 20, 2024 5:00 PM
Unauthorized transfer suspicion: "I didn't do anything, but I know the person who did it because it's saying his name."
- From a call lasting 17m 39s , Mar 12, 2024 9:16 PM
Assistance with receiving money: "Hey, Sean. I'm needing some help."
- From a call lasting 4m 50s , Mar 11, 2024 11:38 PM
Issue with money transfer: "I need to get the money back because they don't allow my friend in India to receive it."
- From a call lasting 7m 36s , Mar 11, 2024 8:44 PM
Pick up money without ID: "How can I pick up money if my ID was stolen?"
- From a call lasting 5m 17s , Feb 10, 2024 7:58 PM
Language preferences: "Hello. I am from Tunisia. You speak French, please?"
- From a call lasting 6m 7s , Feb 6, 2024 4:11 PM
Tracking missing Western Union transactions: "One person didn't receive the money and I can't find the tracking number for the other transaction."
- From a call lasting 9m 27s , Jan 30, 2024 2:38 PM
Issue with returned money orders: "I'm having an issue with two money orders that were purchased for my rent, they were found and returned back but we're not able to get our money back."
- From a call lasting 4m 33s , Jan 25, 2024 11:07 PM
Calling this number connected me to Western Union's money order customer care department. After selecting the language I wanted to be served in, I was presented with a menu. It included options such as checking on the status of a money order, refunding a money order and cashing a money order. This line also gave me the choice to trace a lost money order or report a stolen or altered money order.
There are a couple things you can't do on this line, such as send a money order. For that, you'll need to call a different number or visit your nearest Western Union location. This line is open around the clock and therefore, there's no option to request a callback.
After making a selection for my service, I listened to another recording. Before proceeding further to get assistance with tracking, refunding, cashing or checking the status of a money order, I had to enter the money order number. To make the process as quick as possible, be sure to have this information handy.
To report a lost money order, I was connected to a recording informing me that special handling is required if the receipt for the money order wasn't in my possession. Next, when completing a money order research request, I was told I'd need to complete an authorization form and mail it to Western Union along with a $30 dollar processing fee. The recording then said that if I did have the receipt, a different form would be necessary and only a $15 processing fee is associated with this type of request. The automated recording then told me the mailing address to send the completed forms to as well as the Western Union web address where I could find, download and print the necessary paperwork. I wasn't given the option to connect with an agent if I had any questions or required further clarification.
Overall, it seems that this customer care line is fully automated. Despite calling a couple times and selecting different options while trying to speak with a live representative, I was unable to get anyone to get connected with anyone to answer my questions. Further, the recording didn't refer me to any online FAQ or website where I can find more information. Depending on the type of issue you have and the information you have on hand about your money order, this line may not be helpful in resolving your queries.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Western Union Customer Service
There are of course other ways to contact Western Union customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Western Union provides this option.
Some customer service teams, like that of Western Union, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Western Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Western Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Western Union agent. This phone number is Western Union's best phone number because 74,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-999-9660 include Missing Transfer, Trouble Receiving a Payment, Cancel Transfer, Blocked Account, Update Account Info and other customer service issues. The Western Union call center that you call into has employees from California, Texas, Florida, New York and is open 24 hours, 7 days according to customers. In total, Western Union has 4 phone numbers. It's not always clear what is the best way to talk to Western Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Western Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Western Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
