Waste Management Phone Number

Call Waste Management customer service faster with GetHuman

  • Calls Waste Management's Ohio Customer Service department
  • The average hold time is 14m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:35am
  • Popular issues for this call center: Special Request, Cancel Service, Transfer Service, Setup Service, and Pay Bill.
  • Reach a live Waste Management agent: Press 0 at the first menu, then press 3 for commercial, next press 3, then press 7.
  • What you hear when you call: In a few words, please describe what you are calling about.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling WM. We are very excited to share that we have simple and easy self-service options twenty four seven. Visit w m dot com to quickly find an online Alright. I can connect you to an agent to help you with that. I can't pull up an account based on the number you're calling from. I can use a customer ID or an address. Which would you like to use? Thank you. Please provide your street address and city of your location. For example, you could say one two three West Main Street, Houston, Go ahead and say it now."
Excerpt from a call with Waste Management
Friday, January 5, 2024 3:23 PM
They may need the phone number on your account
"Help me identify if you are calling for residential, business, or contractor. There are two easy ways to make a payment.
Over the phone using our automated system or online at w m dot com slash pay.
If you would like to receive a text message with this link, please say yes."
Excerpt from a call with Waste Management
Thursday, February 8, 2024 4:30 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling WM. We are very excited to share that we have simple and easy self-service options twenty four seven, Visit w m dot com to quickly find an online solution for your service needs. In a few words, please describe what you are calling about. For example, you can say, check on the status of a pickup or schedule a pickup or payment, please say it now."
Excerpt from a call with Waste Management
Wednesday, February 21, 2024 8:38 PM
They may ask you to say or enter information
"Please say it now. Alright. I can help you with that. I can't pull up an account based on the number you're calling from. I can use a customer ID or an address. Which would you like to use? Thank you. Please provide your street address and city of your location.
For example, you could say one two three West Main Street, Houston, Go ahead and say it now.
I am not able to identify your street address. Can you please tell me your street address again?"
Excerpt from a call with Waste Management
Friday, February 16, 2024 7:15 PM
The first phone menu
"Thank you for calling WM. Please listen closely as our options have changed.
For payment or billing, press one.
To check the status or report a missed pickup, press two.
To schedule a residential bulk or business pickup, press three.
To set up new service or make a change to your account, press four."
Excerpt from a call with Waste Management
Saturday, March 23, 2024 4:24 PM

The Editor's Notes on Waste Management's Phone-Based Customer Care

Mar 23, 2024

As its name suggests, Waste Management is a company that specializes in waste management and environmental services within the United States. While much of its operations are dedicated to municipal governments and business customers, waste management also does provide some residential services.

Why Do People Call Waste Management Customer Support?

People call Waste Management customer support for a range of reasons, including:

Questions about products and services offered by waste management

Starting, changing or canceling services

Support and troubleshooting with existing services

Billing issues and inquiries

Best Practices for Calling Waste Management Customer Service

There are several things that you can do before calling Waste Management customer service to help ensure that your call is handled quickly and professionally:

Make sure you are calling the correct number. As a very large company, Waste Management has multiple divisions and many are regionally located. Use the company's website to enter your address so that you can be directed to the correct phone number and hours of operation.

Have relevant documentation available before placing your call. Relevant documentation may include information about the items that you wish to recycle or have disposed of, order confirmations, billing statements, or previous communications between you and waste management regarding your current issue or concern.

Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person about your case or if you have to escalate your case due to difficulty in getting it resolved.

How do Consumers Feel About Calling Waste Management Customer Service?

Online and off-line searches do not reveal a pattern of consumer complaints regarding Waste Management. It appears as though customers are generally satisfied with the level of service that they have received.

What Kind of Issues can Waste Management Customer Service Representative Resolve?

Waste Management phone-based customer service representatives can resolve a range of issues, such as answering questions about products and services, helping you to understand the suitability of a service for your particular waste disposal need, directing you to retailers that sell Bagster(R) waste disposal bags, scheduling pickup of waste, assisting with billing inquiries and directing you to landfills or other services that can accept items that waste management facilities cannot.

What Can't Be Resolved With a Call to Waste Management Customer Service?

if you are living in a residential area that is managed by a company that has a contract with Waste Management, be aware that complaints about Waste Management services will have to go through your property management company, not waste management. In addition, you may be in a situation in which you have items that you wish to dispose of, but that waste management is unable to handle on your behalf. Waste Management may be able to provide you with a referral to another company, but this is not a guarantee that third-party business will agree to work with you.

What Should You Do If You Have an Unsuccessful Call with Waste Management?

If you get off the phone with Waste Management and feel as though your issues were not appropriately resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes, jot down what you remember from your conversation. It may be that there was a miscommunication or misunderstanding that derailed your first call.

Next, call back. Politely explained this is your second call about the same issue and that the first call did not go well. Describe what you think went wrong and how you would like your case to be resolved. Keep in mind that customer service agents have a range of training and experience and the next person you speak to may be in a better position to provide you with assistance.

If a second call does not work, try getting in touch another way. Waste Management does provide both live chat and email options. Both have the advantage of allowing you to communicate in writing and preserve a transcript of your conversation.

Another option is to send the letter via postal mail. While this is a slow process, companies have been known to take physical letters more seriously than phone-based or electronic communication. Be sure to send the letter using a trackable method so that you'll be able to prove when waste management received your communication.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Waste Management Customer Phone Number 866-797-9018 - Stats

Phone number to dial866-797-9018
Call-back availableYES
Call picked up by a real personYES
Department you're callingOhio Customer Service
Call center hours24 hours, 7 days
Best time to dial9:35am
Average wait14 minutes
Current wait20 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication84%
Quality of help77%
Customer votes3,101
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Waste Management's Best Toll-Free/800 Customer Phone Number

This is Waste Management's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Waste Management agent. This phone number is Waste Management's Best Phone Number because 18,264 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-797-9018 include Special Request, Cancel Service, Transfer Service, Setup Service, Pay Bill and other customer service issues. The Waste Management call center that you call into has employees from Tennessee, Wisconsin and is open 24 hours, 7 days according to customers. In total, Waste Management has 4 phone numbers. It's not always clear what is the best way to talk to Waste Management representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Waste Management?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Waste Management. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Waste Management, including email and their website / help desk. Visit our Waste Management Customer Service page for more information.
Waste Management Customer Service

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