How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Wall Street Journal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must say Digital or Print at the first menu, then follow prompts.
Here is how our research team describes the way the Wall Street Journal phone system greets you: For help with any of our print products, say "Print." For help with any of our digital products, say "Digital."
Below are some clips we've found from Wall Street Journal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Please say or enter either your twelve digit account number the ten digit phone number associated with your account, or your twelve digit subscription ID number."
Excerpt from a call with Wall Street Journal
Tuesday, March 12, 2024 2:08 PM
They may ask you to say or enter information
"Thank you for calling The Wall Street Journal.
If you need assistance with the print edition of The Wall Street Journal, say print.
For assistance with any of our digital products, say digital.
To help us better serve you, please choose from the following options.
You can say suspend and resume my delivery, report a delivery issue, cancel my subscription,"
Excerpt from a call with Wall Street Journal
Tuesday, March 12, 2024 2:08 PM
What are the hours and when should I call?
Wall Street Journal operates the call center for this 800-568-7625 phone number Mon-Fri 7am-10pm, Sat 7am-3pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wall Street Journal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wall Street Journal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wall Street Journal is Saturday.The most busy day to call is Monday, which averages 133% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Wall Street Journal is Wednesday.
Why call this Wall Street Journal number?
Below is a sample of recent calls to Wall Street Journal, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery subscription issue: "Why didn't I get my paper today?"
- From a call lasting 5m 53s , Mar 25, 2024 7:49 PM
Subscription renewal inquiry: "I know that my promotion is coming to an end, so I was wondering if you guys could, you know, continue it."
- From a call lasting 11m 39s , Jan 4, 2024 8:30 PM
Newspaper delivery inquiry: "Well, I was supposed to have my paper delivered on the second of January."
- From a call lasting 16m 26s , Jan 4, 2024 3:15 PM
More Ways to Contact Wall Street Journal Customer Service
There are of course other ways to contact Wall Street Journal customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Wall Street Journal provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Wall Street Journal will reply our your email.
As a last, sometimes only, resort- Wall Street Journal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wall Street Journal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wall Street Journal agent. This phone number is Wall Street Journal's best phone number because 16,836 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-568-7625 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Wall Street Journal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Wall Street Journal has 1 phone number. It's not always clear what is the best way to talk to Wall Street Journal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wall Street Journal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wall Street Journal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.