Toll-free · When asked to enter your loan number or SS#, just press pound. May have to repeat several times. · Home mortgage - To get started, please enter your loan number followed by the pound sign.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Wachovia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then say, "Representative" two times.
Here is how our research team describes the way the Wachovia phone system greets you: Wells Fargo - To get started, say "My voice is my password, please verify me."
Below are some clips we've found from Wachovia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"For account access, say your account or card number one digit at a time.
Or enter it followed by pound. You can also say other options or press one.
I'm having trouble.
So let's try using just your telephone keypad.
To say your answers again, press star seven at any time.
To better assist you, I'll need your account number first.
Enter your account or card number."
Excerpt from a call with Wachovia
Thursday, January 11, 2024 6:02 PM
They may ask you to say or enter information
"Welcome to Wells Fargo.
This call may be monitored or recorded.
For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Alright. Other options. You can say, open a new account, find a branch or ATM, verify an account, or damaged card."
Excerpt from a call with Wachovia
Thursday, March 21, 2024 4:26 PM
What are the hours and when should I call?
Wachovia operates the call center for this 800-922-4684 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wachovia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wachovia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wachovia is Wednesday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Wachovia is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wachovia staffs the call center well on Wednesday.
Why call this Wachovia number?
Below is a sample of recent calls to Wachovia, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting callback: "Got do call me back."
- From a call lasting 7m 7s , Mar 25, 2024 5:38 PM
Technical difficulties: "I have for jaw, office phone number, tablet phone, evening."
- From a call lasting 11m , Mar 25, 2024 4:58 PM
More Ways to Contact Wachovia Customer Service
There are of course other ways to contact Wachovia customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Wachovia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wachovia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wachovia agent. This phone number is Wachovia's best phone number because 1,350 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-4684 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Wachovia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Wachovia has 2 phone numbers. It's not always clear what is the best way to talk to Wachovia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wachovia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wachovia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.