Toll-free·Calls Customer Service·Most popular Verizon Wireless number
Q:How do I get a live human at Verizon Wireless?
A:Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line.
Toll-free · When the automated voice requests a SS# or account number, press #. · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.
Calling this Verizon Wireless number should go right to a real human being · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Verizon Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line.
Here is how our research team describes the way the Verizon Wireless phone system greets you: Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.
Below are some clips we've found from Verizon Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling If you're not yet a customer, press pound."
Excerpt from a call with Verizon Wireless
Saturday, March 30, 2024 5:21 PM
They may ask your reason for calling (instead of a menu)
"If you're
One moment, please.
See you also have a Verizon landline account. Is that what you're calling about?"
Excerpt from a call with Verizon Wireless
Saturday, April 6, 2024 3:43 PM
They may ask you to enter information with the dial pad
"If you're not yet
Your number must be ten digits.
Please try again.
One moment, please.
Please say enter your account PIN."
Excerpt from a call with Verizon Wireless
Thursday, January 11, 2024 4:24 PM
They may ask you to say or enter information
"If you're not yet a
One moment, please.
Get exactly what you want.
Only pay for what you need. Log in to verizon dot com to see if adding perks like Walmart plus to your plan can help save you money.
Please say or enter your account PIN."
Excerpt from a call with Verizon Wireless
Wednesday, January 31, 2024 5:25 PM
What are the hours and when should I call?
Verizon Wireless operates the call center for this 800-922-0204 phone number Mon-Fri 8am-7pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 915 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon Wireless is Sunday.The most busy day to call is Wednesday, which averages 263% more phone calls by comparison.Again, this is based on a sample of 915 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Verizon Wireless is Monday.
Why call this Verizon Wireless number?
Below is a sample of recent calls to Verizon Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting signal issue: "Well, that's the issue. I don't have any signal, so I can't receive any of the verification codes."
- From a call lasting 38m , Apr 12, 2024 9:48 PM
Transferring number to spouse: "I swapped my number over to my wife's account, but I need to pay the past balance on my bill."
- From a call lasting 4m 36s , Apr 10, 2024 8:32 PM
Account information requested: "Good. I am needing my account number and an opping pin."
- From a call lasting 10m 49s , Apr 8, 2024 7:57 PM
Lost phone, activate new: "I lost my phone and bought a new one, I want to activate the new device with my lost phone's number."
- From a call lasting 25m 58s , Apr 6, 2024 9:27 PM
Lost phone: "I lost my phone."
- From a call lasting 2m 23s , Apr 6, 2024 9:23 PM
Setting up new device: "Activating a new device and new SIM card."
- From a call lasting 2m 55s , Apr 6, 2024 9:19 PM
Trouble with account access: "I can't log into my Verizon Wireless online account, not receiving verification codes."
- From a call lasting 17m 48s , Apr 6, 2024 3:43 PM
Talk to representative: "I need to speak with a representative."
- From a call lasting 2m 24s , Apr 5, 2024 10:56 PM
Issue with phone delivery: "My boss ordered a new phone for me but there's an issue with the delivery and FedEx says only the shipper can deal with it."
- From a call lasting 6m 10s , Apr 5, 2024 5:43 PM
Inquiring about Verizon deals: "I was wondering what your deals are for bringing my phone and getting unlimited."
- From a call lasting 14m 25s , Apr 5, 2024 5:30 PM
This number is only useful if you happen to be a Verizon customer, as it's the direct line to the Verizon assistant. When you call, If you are a Verizon customer, you're immediately greeted by the assistant and told that your number has been validated by the fact that you've called from a Verizon number. The system explains that should you need to further validate your number, you'll be asked to do so later in the call.
I initially asked the system if I could check my account balance, and the system confirmed that my last bill had been paid on time. I then asked when my next bill was due, and it provided the applicable due date and confirmed that it would be the same date each month.
I followed by asking how long my contract was for, and the system told me that it could send me a link with a copy of my two most recent bills to the number I was calling from. If I wanted, I could also request a paper copy of either of my two most recent bills, which would likely take up to 10 days to receive by mail. I declined to do that and asked if I could check whether I was eligible to upgrade to a new phone.
The system told me it could not verify my eligibility because I was not listed as the account owner. I could ask to be added as the account owner, or I could go back to a previous menu or the main menu. I asked to go to the main menu; however, the system hung up on me upon making that request.
Overall, I thought there were some good things and some bad things with this call. On the plus side, I had no problem getting answers to simple questions about my account, and the system was able to verify who I was rather easily. On the other, the system can't give you much information beyond the basics unless you're considered the account owner, and if you aren't yet a customer, it doesn't offer any help. It's also not very helpful to have the system hang up when you try to go back to the main menu, even if there is no wait to talk to the system.
I'd only recommend calling this number if you happen to already be a Verizon customer, as it can't help anyone who isn't. Even then, I'd only call for the most basic information, as it's not an extensive system and doesn't provide any kind of menu to help you get new information.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Verizon Wireless Customer Service
There are of course other ways to contact Verizon Wireless customer service besides the phone. Below we list the best ones, by medium.
Select your service, choose your question, then chat.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon Wireless provides this option.
Verizon Wireless main Twitter page, providing Customer Service as well as Verizon News, Job posting's, and Promos
Verizon Wireless, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Verizon Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Link for online sales and signing up for new services
As a last, sometimes only, resort- Verizon Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Verizon Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Wireless agent. This phone number is Verizon Wireless's best phone number because 179,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge and other customer service issues. The Verizon Wireless call center that you call into has employees from New York, New Jersey, Georgia, India and is open Mon-Fri 8am-7pm, Sat-Sun 8am-5pm ET according to customers. In total, Verizon Wireless has 7 phone numbers. It's not always clear what is the best way to talk to Verizon Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Verizon Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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