Toll-free · Don't press anything, just remain on the line until you are transferred. · Sales Department - To get started, I will need your phone number or account number.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Verizon Billing phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 and enter your 10-digit phone number
Here is how our research team describes the way the Verizon Billing phone system greets you: Starting with the area code, please say or enter the Verizon number you are calling about.
Below are some clips we've found from Verizon Billing's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Verizon.
I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon Billing
Tuesday, April 2, 2024 5:47 PM
They may ask you to enter information with the dial pad
"If you're not yet a customer
Is that correct?
Please say enter your account PIN."
Excerpt from a call with Verizon Billing
Friday, January 12, 2024 11:28 PM
They may ask you to say or enter information
"If you're not yet a customer, press pound.
One moment, please.
Please say or enter your account PIN."
Excerpt from a call with Verizon Billing
Tuesday, February 20, 2024 12:10 AM
What are the hours and when should I call?
Verizon Billing operates the call center for this 800-922-0204 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 115 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Billing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Billing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon Billing is Saturday.The most busy day to call is Thursday, which averages 800% more phone calls by comparison.Again, this is based on a sample of 115 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Verizon Billing is Friday.
Why call this Verizon Billing number?
Below is a sample of recent calls to Verizon Billing, and their purpose. Are any of these similar to the reason you are trying to call?
Clarifying phone bill charges: "I'm trying to find out exactly what I'm paying each month for and seeing some charges I don't understand."
- From a call lasting 50m 56s , Mar 24, 2024 4:06 PM
Billing inquiry: "I would like to check my bill."
- From a call lasting 5m 33s , Mar 21, 2024 6:48 PM
Setting up autopay: "I'm trying to set up autopay on my account."
- From a call lasting 16m , Mar 18, 2024 4:06 PM
Updating autopay card: "I am trying to put a new card number in for billing every month."
- From a call lasting 17m 11s , Mar 14, 2024 7:29 PM
Change auto billing card: "I need to update my card for auto billing on my account."
- From a call lasting 2m 45s , Mar 14, 2024 6:43 PM
Service not restored: "I paid, but service is still disconnected."
- From a call lasting 6m 2s , Feb 17, 2024 4:13 PM
Difficulty transferring service: "I'm trying to transfer my Verizon phone service to another carrier, but it's not accepting my information."
- From a call lasting 20m 21s , Jan 10, 2024 11:39 PM
More Ways to Contact Verizon Billing Customer Service
There are of course other ways to contact Verizon Billing customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon Billing provides this option.
As a last, sometimes only, resort- Verizon Billing customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Verizon Billing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Billing agent. This phone number is Verizon Billing's best phone number because 35,532 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Lower My Bill, Change Services, Setup Service, Billing question or issues, Overcharges on My Account and other customer service issues. The Verizon Billing call center that you call into has employees from New York, California, Montana and is open Mon-Sat 8am-7pm, Sun 8am-5pm ET according to customers. In total, Verizon Billing has 5 phone numbers. It's not always clear what is the best way to talk to Verizon Billing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Verizon Billing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Billing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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