How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Unum Group Life Disability phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Wait on the line for the next representative.
Here is how our research team describes the way the Unum Group Life Disability phone system greets you: If you know your party's extension, press 1. For life claim or life waiver, press 2. For billing or policy, press 3. For account questions, press 4. For medical conversion, press 5.
Below are some clips we've found from Unum Group Life Disability's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Unum.
Please be aware that all calls are recorded for quality and training purposes.
During this call, UNEM may collect personal information from you.
To find out more, please visit unum dot com slash privacy.
For medical conversion, press five. To repeat this menu, press nine.
If you know your party's extension, press one.
For questions regarding a life claim or a life waiver or premium claim, press two."
Excerpt from a call with Unum Group Life Disability
Tuesday, April 16, 2024 2:34 PM
What are the hours and when should I call?
Unum Group Life Disability operates the call center for this 800-445-0402 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 229 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Unum Group Life Disability phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Unum Group Life Disability staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Unum Group Life Disability is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 229 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Unum Group Life Disability is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Unum Group Life Disability number, but it is also the day with the shortest hold times.
More Ways to Contact Unum Group Life Disability Customer Service
There are of course other ways to contact Unum Group Life Disability customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Unum Group Life Disability customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Unum Group Life Disability's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Unum Group Life Disability agent. This phone number is Unum Group Life Disability's best phone number because 1,374 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-445-0402 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Unum Group Life Disability first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Unum Group Life Disability has 1 phone number. It's not always clear what is the best way to talk to Unum Group Life Disability representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Unum Group Life Disability. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Unum Group Life Disability. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.