Toll-free·Calls Customer Service·Most popular United Healthcare number
Q:How do I get a live human at United Healthcare?
A:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Q:Does United Healthcare offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
Toll-free · Must say either "Member, Physician, or Enrollment Process" at the first menu. Then say "Something Else." · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Toll-free · Enter tax id, then press 0 repeatedly. · For COVID-19 claims for the uninsured or provider relief funds, press 7. For all other requests, stay on the line.
Toll-free · Say "Representative" as soon as the call is picked up · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For all other customer service inquiries, press 3.
Toll-free · Press 0. For student association plans · Members, press 1. Healthcare providers, press 2. For all other customer service inquiries, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this United Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Here is how our research team describes the way the United Healthcare phone system greets you: To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Below are some clips we've found from United Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
Got it. Before moving on, I wanted to let you know about the UnitedHealthcare mobile app.
It's designed to help make it easier to use your health plan.
And I can send you a one time text with the link to download it.
Message and data rates may apply. And accepting the text means you agree to the texting terms at u h c dot care slash app dot s m s terms."
Excerpt from a call with United Healthcare
Thursday, January 4, 2024 8:41 PM
They may ask your reason for calling (instead of a menu)
"UnitedHealthcare. Your call may be monitored or recorded for quality.
I'm Avery, your virtual assistant.
I'm able to understand complete sentences. What can I help you with today?
We can help you with benefits, claims, or any other questions you may have.
So what are you calling about today?
How can we help you today?"
Excerpt from a call with United Healthcare
Tuesday, April 9, 2024 8:20 PM
They may ask you to say or enter information
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two, To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Monday, January 1, 2024 5:41 PM
The first phone menu
"UnitedHealthcare.
This call may be monitored or recorded for quality.
Today's
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two.
To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Saturday, March 23, 2024 7:52 AM
What are the hours and when should I call?
United Healthcare operates the call center for this 866-633-2446 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,227 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call United Healthcare is Sunday.The most busy day to call is Monday, which averages 417% more phone calls by comparison.Again, this is based on a sample of 1,227 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call United Healthcare is Wednesday.
Why call this United Healthcare number?
Below is a sample of recent calls to United Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting monthly activity: "I wanna just report that I did my activity for the first ten days of the month."
- From a call lasting 19m 27s , Apr 15, 2024 4:39 PM
Confirm network coverage: "I need to find out if I have like, not a real popular plan or I need to see if I can get one that will cover the rest of my doctors like the ones that I have and also encompass JOL Home Health service."
- From a call lasting 14m 51s , Apr 11, 2024 9:54 PM
Pharmacy question: "I have a question about the mail-in pharmacy."
- From a call lasting 1m 50s , Apr 6, 2024 6:59 PM
Applying for OTC card: "I'm calling in regards to find out if I qualify to apply for an OTC card to purchase over the counter medications."
- From a call lasting 6m 22s , Apr 3, 2024 1:26 PM
Issue with U card: "I'm having an issue with my U card."
- From a call lasting 2m 17s , Apr 1, 2024 11:39 PM
Insurance benefit inquiry: "I wanted to know my benefit amount."
- From a call lasting 1m 35s , Apr 1, 2024 11:37 PM
Confusion about received letter: "I received two of these letters today and they're the same thing, I'm not sure what it's about."
- From a call lasting 28m 26s , Apr 1, 2024 10:10 PM
Complaint about plan change: "Someone switched me to another company, and I didn't have no idea why and who."
- From a call lasting 3m 32s , Apr 1, 2024 8:26 PM
Inquiring about reward points: "I was calling to see if I can this is on the first can call you a ten dollar reward."
- From a call lasting 6m 54s , Apr 1, 2024 3:06 PM
Seeking to speak with representative: "Hello?"
- From a call lasting 1m 50s , Apr 1, 2024 2:10 PM
More Ways to Contact United Healthcare Customer Service
There are of course other ways to contact United Healthcare customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- United Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is United Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Healthcare agent. This phone number is United Healthcare's best phone number because 61,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-633-2446 include Coverage Question, Renew Insurance, Cancel Insurance, Check on a Claim, Overcharge on Account and other customer service issues. The United Healthcare call center that you call into has employees from New York, Connecticut, Arizona and is open 24 hours, 7 days according to customers. In total, United Healthcare has 6 phone numbers. It's not always clear what is the best way to talk to United Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for United Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.