Toll-free·Calls Customer Service·Most popular United Healthcare number
Q:How do I get a live human at United Healthcare?
A:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Q:Does United Healthcare offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes and 24 seconds.The longest hold times are on Sunday, and the shortest are on Wednesday.
Toll-free · Must say either "Member, Physician, or Enrollment Process" at the first menu. Then say "Something Else." · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Toll-free · Enter tax id, then press 0 repeatedly. · For COVID-19 claims for the uninsured or provider relief funds, press 7. For all other requests, stay on the line.
Toll-free · Say "Representative" as soon as the call is picked up · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For all other customer service inquiries, press 3.
Toll-free · Press 0. For student association plans · Members, press 1. Healthcare providers, press 2. For all other customer service inquiries, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this United Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one".
Here is how our research team describes the way the United Healthcare phone system greets you: To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Below are some clips we've found from United Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
Got it. Before moving on, I wanted to let you know about the UnitedHealthcare mobile app.
It's designed to help make it easier to use your health plan.
And I can send you a one time text with the link to download it.
Message and data rates may apply. And accepting the text means you agree to the texting terms at u h c dot care slash app dot s m s terms."
Excerpt from a call with United Healthcare
Thursday, January 4, 2024 8:41 PM
They may ask your reason for calling (instead of a menu)
"UnitedHealthcare. Your call may be monitored or recorded for quality.
I'm Avery, your virtual assistant.
I'm able to understand complete sentences. What can I help you with today?
We can help you with benefits, claims, or any other questions you may have.
So what are you calling about today?
How can we help you today?"
Excerpt from a call with United Healthcare
Tuesday, April 9, 2024 8:20 PM
They may ask you to say or enter information
"UnitedHealthcare.
This call may be monitored or recorded for quality.
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two, To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Monday, January 1, 2024 5:41 PM
The first phone menu
"UnitedHealthcare.
This call may be monitored or recorded for quality.
Today's
To begin, tell me, are you a health care provider or a member?
If you're calling to start a new plan, say enrollment.
You can say provider or press one, member or press two.
To begin a new plan, say enrollment or press three."
Excerpt from a call with United Healthcare
Saturday, March 23, 2024 7:52 AM
What are the hours and when should I call?
United Healthcare operates the call center for this 866-633-2446 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,267 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call United Healthcare is Sunday.The most busy day to call is Monday, which averages 409% more phone calls by comparison.Again, this is based on a sample of 1,267 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Sunday, which is 8919% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Shortest
Thu
Fri
Sat
The best time to call
In summation, the best day to call United Healthcare is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that United Healthcare staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this United Healthcare number?
Below is a sample of recent calls to United Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Coverage inquiry for mammogram: "I just wanted to know whether my insurance will cover Rex Hospital diagnostic mammogram."
- From a call lasting 14m 12s , Apr 23, 2024 2:30 PM
Requesting replacement benefits card: "I need a replacement benefits card."
- From a call lasting 1m 56s , Apr 23, 2024 1:39 PM
Discussing insurance claims: "I'm calling about insurance claims and medical issues."
- From a call lasting 3m 4s , Apr 21, 2024 6:35 PM
Card inquiry: "I'm calling about my card."
- From a call lasting 1m 22s , Apr 19, 2024 11:40 PM
Traveling to California: "I'm gonna travel to California and I need to know if I can use my UnitedHealth card."
- From a call lasting 3m 10s , Apr 19, 2024 4:16 PM
Billing inquiry: "I was just wondering about the bill, whether or not I had to pay it."
- From a call lasting 12m 44s , Apr 18, 2024 3:38 PM
Requesting to speak to representative: "I need to speak to a representative."
- From a call lasting 1m 46s , Apr 18, 2024 3:35 PM
Car replacement request: "I need a replacement car."
- From a call lasting 1m 5s , Apr 18, 2024 12:56 PM
Questions about denied claim: "I have questions about a denied claim for physical therapy."
- From a call lasting 2m 46s , Apr 17, 2024 6:28 PM
Requesting new U card: "I need another U card because I lost my old one."
- From a call lasting 2m 30s , Apr 17, 2024 4:27 PM
More Ways to Contact United Healthcare Customer Service
There are of course other ways to contact United Healthcare customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- United Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is United Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United Healthcare agent. This phone number is United Healthcare's best phone number because 61,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-633-2446 include Overcharge on Account, Cancel Insurance, Coverage Question, Check on a Claim, Renew Insurance and other customer service issues. The United Healthcare call center that you call into has employees from New York, Connecticut, Arizona and is open 24 hours, 7 days according to customers. In total, United Healthcare has 6 phone numbers. It's not always clear what is the best way to talk to United Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for United Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.