How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Unilever phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line for the next agent.
Here is how our research team describes the way the Unilever phone system greets you: Tell me what brand of tea you are calling about, or hold on the line for the next available representative.
Below are some clips we've found from Unilever's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Unilever.
We look forward to chatting with you.
Your call will be recorded and may be monitored for quality purposes.
For more information on our privacy policy, visit w w w dot unilever notices dot com or speak to a team member.
We value your feedback. At we continue to improve the experience for all our customers.
If you are willing to take a two question survey at the end of this call, press one."
Excerpt from a call with Unilever
Tuesday, January 30, 2024 10:45 PM
What are the hours and when should I call?
Unilever operates the call center for this 800-298-5018 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Unilever phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Unilever staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Unilever is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Unilever is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Unilever staffs the call center well on Thursday.
Why call this Unilever number?
Below is a sample of recent calls to Unilever, and their purpose. Are any of these similar to the reason you are trying to call?
Product packaging suggestion: "I would hope that you guys will turn up to be the first ever shampoo people that would put the shampoo in bottles like the Dawn dish detergent."
- From a call lasting 22m 4s , Jan 30, 2024 10:45 PM
More Ways to Contact Unilever Customer Service
There are of course other ways to contact Unilever customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Unilever customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Unilever's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Unilever agent. This phone number is Unilever's best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-298-5018 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Unilever first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Unilever has 1 phone number. It's not always clear what is the best way to talk to Unilever representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Unilever. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Unilever. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.