USAA Phone Number

Call USAA customer service faster with GetHuman

  • Calls USAA's Customer Service department
  • The average hold time is 89m
  • Hours are Mon-Fri 8am-5pm CST
  • The best time to call is 8:30am
  • Popular issues for this call center: Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, and Roadside Assistance.
  • Reach a live USAA agent: When the voice prompts begin, press #, then enter the 5-digit extension and then hit # again. The human will transfer you to the right department.
  • What you hear when you call: Enter your USAA or social security number. If you are not a member, press 1.

What to expect when you call

Heard when the phone system first answers
"Welcome to USAA. For English, press one. Or stay on the line. Your call may be monitored or recorded for verification, authentication, and quality assurance. To reach an extension, press the pound key."
Excerpt from a call with USAA
Thursday, January 4, 2024 8:56 PM
They may ask your reason for calling (instead of a menu)
"To get you to the right place, briefly describe what you're calling about."
Excerpt from a call with USAA
Tuesday, March 26, 2024 3:18 AM
They may ask you to enter information with the dial pad
"Welcome to USAA. For English, press one or stay on the line. Your call may be monitored or recorded for verification verification, authentication, and quality assurance.
To reach an extension, press the pound key.
Otherwise, please enter your USAA or Social Security number."
Excerpt from a call with USAA
Wednesday, March 27, 2024 12:51 AM
They may ask you to say or enter information
"Now I need to text the one time code to a mobile phone in your profile.
What are the last four digits of the number I can send that to?
Great. I just sent you that text. Once you open it, please say or enter the six digit code."
Excerpt from a call with USAA
Thursday, March 21, 2024 10:08 PM

Calling USAA Customer Care at 800-531-8722

Nov 20, 2023

I have been seeing the commercials for USAA insurance and was surprised to learn from the commercials that you don't have to be a vet to qualify for their services. You just have to have a veteran in your family, so with that in mind, I thought it was worth calling to see what they could offer me in terms of home insurance. 

I bet they are getting a lot of callers recently for the same reason: the campaign is pretty widespread, and I see it on TV ads while watching Hulu quite a bit. Plus, current policyholders probably call about claims or issues with their insurance policies frequently. Therefore, being on hold for a while would not be unexpected, but the process wasn't too bad. While I did have to wait, it wasn't an inappropriate amount of time. 

When I first called, I was greeted by a virtual assistant who stated, "Welcome to USAA. For English press 1, or stay on the line. To reach an extension, press the pound key. Otherwise, please say or enter your USAA number or social security number. If you are not a member, press 1."

I pressed one, and it replied, "Okay, you’re not a member. If you are a business or need help with a claim, press 1. If you are interested in joining USAA or want to learn more about our products or services, press 2." I didn't press the two button right away, and it started to talk again but changed the order of what it said. That was a little confusing, and this time through, I made sure to get the option picked right away. Throughout the call, I noticed that it didn't really understand me when I talked. It's a better option to just press the button option. 

After pressing 2, it said, "Thanks, tell me one of the products you are calling about." Then it gave me a list of possible options and added that I could say "membership questions" or ask for more options. I was calling for home insurance, so I said that, and then it had me put my ZIP Code into the call. 

I was then placed on hold, and it took about 12 minutes, but when I got through, I was able to talk to an agent who spoke clearly and answered my questions about my eligibility and their available home insurance premiums. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

USAA Customer Phone Number 800-531-8722 - Stats

Phone number to dial800-531-8722
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm CST
Best time to dial8:30am
Average wait89 minutes
Current wait130 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication75%
Quality of help54%
Customer votes5,254
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA's Best Toll-Free/800 Customer Phone Number

This is USAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a USAA agent. This phone number is USAA's Best Phone Number because 146,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-8722 include Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, Roadside Assistance and other customer service issues. The USAA call center that you call into has employees from Arizona and is open Mon-Fri 8am-5pm CST according to customers. In total, USAA has 4 phone numbers. It's not always clear what is the best way to talk to USAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with USAA, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our USAA Customer Service page for more information.
USAA Customer Service

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