How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this USA Today phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6.
Here is how our research team describes the way the USA Today phone system greets you: Which of these can I help you with? Order new subscription, delivery issue, temporary delivery hold, billing, canceling subscription, or digital product support.
Below are some clips we've found from USA Today's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Starting a new subscription, reporting a delivery issue, a temporary delivery hold, billing, digital product support, or canceling your subs
Say or key in your phone number including the area code."
Excerpt from a call with USA Today
Tuesday, March 19, 2024 9:19 PM
They may ask your reason for calling (instead of a menu)
"Welcome to USA Today.
Which of these can I didn't get that?
Which best describes the reason for your call?"
Excerpt from a call with USA Today
Tuesday, March 19, 2024 9:19 PM
What are the hours and when should I call?
USA Today operates the call center for this 800-872-0001 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 655 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this USA Today phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like USA Today staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call USA Today is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 655 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call USA Today is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that USA Today staffs the call center well on Thursday.
More Ways to Contact USA Today Customer Service
There are of course other ways to contact USA Today customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- USA Today customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is USA Today's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a USA Today agent. This phone number is USA Today's best phone number because 3,930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-0001 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call USA Today first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, USA Today has 1 phone number. It's not always clear what is the best way to talk to USA Today representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for USA Today. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like USA Today. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.