How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Travelers Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Dont press or say anything.
Below are some clips we've found from Travelers Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"An existing claim, two.
For roadside assistance, towing, or a reimbursement request for roadside assistance or towing?
For auto, press or say one. For home, press or say two."
Excerpt from a call with Travelers Insurance
Friday, March 22, 2024 2:56 PM
What are the hours and when should I call?
Travelers Insurance operates the call center for this 800-252-4633 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Travelers Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Travelers Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Travelers Insurance is Sunday.The most busy day to call is Monday, which averages 280% more phone calls by comparison.Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Travelers Insurance is Thursday.
Why call this Travelers Insurance number?
Below is a sample of recent calls to Travelers Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting insurance quote: "I need to get a quotation on two automobiles and my homeowners."
- From a call lasting 13m 43s , Mar 22, 2024 2:56 PM
Difficulty reaching customer service: "I'm calling because I don't know why I can't get through to you guys directly."
- From a call lasting 4m 37s , Feb 17, 2024 6:39 PM
More Ways to Contact Travelers Insurance Customer Service
There are of course other ways to contact Travelers Insurance customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Travelers Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Travelers Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Travelers Insurance agent. This phone number is Travelers Insurance's best phone number because 18,798 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-252-4633 include Claim issue, Find an agent, My policy has been canceled, Adding driver(s) to my policy, Increase in premium and other customer service issues. The Travelers Insurance call center that you call into has employees from Southlake, TX / Nicaragua and is open 24 hours, 7 days according to customers. In total, Travelers Insurance has 1 phone number. It's not always clear what is the best way to talk to Travelers Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Travelers Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Travelers Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.