If you prefer Spanish, please press one. For English, press two or stay on the line."
When I bought my Toyota a few years ago, I also purchased their roadside assistance program. I haven't had to use it at all, and at one point even thought about canceling it instead of extending my coverage. However, when I ended up on the side of the highway with a flat tire, I learned just how valuable it was. It only took a few minutes to talk to an agent who was able to get help to me and help me get back on the road.
This was the first time I had ever had to use roadside assistance, and I wasn't sure what to expect. I usually drive newer vehicles so I don't end up on the side of the road, but things like flat tires can happen regardless of the age of a car (as I learned). I'm not a very handy or mechanical person, so the service that was provided to me was very important.
It was about 9 p.m. when I ended up on the side of the road. I was on my way home from a late dinner with a few people from work. It was very dark and I was on the side of the interstate which wasn't very comfortable for me. I had no idea what the wait would look like when I called, but I imagine that Toyota gets a lot of phone calls so I was ready to call an independent tow service if their response wasn't going to be fast.
When I called, a voice message stated, "Thanks for calling Toyota," then offered Spanish instructions. The full list of options included, "For roadside assistance, press 1. For stolen vehicle assistance, press 2. For Marai, press 3. For recalls, press 4. For Toyota financial services, press 5." I immediately pressed one, and then after it rang a few times, a voice said, "This is Toyota Roadside Assistance. Your call may be recorded for customer assistance." Then a privacy policy was recited to me and I was advised to have my location and VIN number to help expedite assistance.
My next two options were to press 1 for roadside assistance, or press 2 for status update. I pressed one and immediately Ashley picked up. I was very impressed with the very quick pick-up time and Ashley was very helpful and gentle mannered. She took my information and made arrangements for a service to come out and change my flat tire for me. Throughout, she was calm and gave me an easy way to check the status of the dispatch. While it still took a hot minute for the tow company to arrive, I was grateful for the company's quick response time.
This is Toyota's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toyota agent. This phone number is Toyota's Best Phone Number because 3,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-4331 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Toyota first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Toyota has 1 phone number. It's not always clear what is the best way to talk to Toyota representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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