Toyota Phone Number

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  • Calls Toyota's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 8am-8pm, Sat 9am-7pm EST
  • The best time to call is 9:30am
  • Popular issues for this call center: Where to buy, Complaint, Repairs, and Returns.
  • Reach a live Toyota agent: Press 5, then 2.
  • What you hear when you call: Roadside assistance, press 1. BZ4 ride questions, press 2. Multimedia features, press 3. Questions about your financial services account information, press 4. Recall or recent media release, press 5. Share a concern about your vehicle or dealer, press 6. General questions about Toyota, press 7. Calling regarding an open case, press 8.

Calling Toyota Customer Care at 800-331-4331

Nov 30, 2023

When I bought my Toyota a few years ago, I also purchased their roadside assistance program. I haven't had to use it at all, and at one point even thought about canceling it instead of extending my coverage. However, when I ended up on the side of the highway with a flat tire, I learned just how valuable it was. It only took a few minutes to talk to an agent who was able to get help to me and help me get back on the road. 

This was the first time I had ever had to use roadside assistance, and I wasn't sure what to expect. I usually drive newer vehicles so I don't end up on the side of the road, but things like flat tires can happen regardless of the age of a car (as I learned). I'm not a very handy or mechanical person, so the service that was provided to me was very important. 

It was about 9 p.m. when I ended up on the side of the road. I was on my way home from a late dinner with a few people from work. It was very dark and I was on the side of the interstate which wasn't very comfortable for me. I had no idea what the wait would look like when I called, but I imagine that Toyota gets a lot of phone calls so I was ready to call an independent tow service if their response wasn't going to be fast. 

When I called, a voice message stated, "Thanks for calling Toyota," then offered Spanish instructions. The full list of options included, "For roadside assistance, press 1. For stolen vehicle assistance, press 2. For Marai, press 3. For recalls, press 4. For Toyota financial services, press 5." I immediately pressed one, and then after it rang a few times, a voice said, "This is Toyota Roadside Assistance. Your call may be recorded for customer assistance." Then a privacy policy was recited to me and I was advised to have my location and VIN number to help expedite assistance. 

My next two options were to press 1 for roadside assistance, or press 2 for status update. I pressed one and immediately Ashley picked up. I was very impressed with the very quick pick-up time and Ashley was very helpful and gentle mannered. She took my information and made arrangements for a service to come out and change my flat tire for me. Throughout, she was calm and gave me an easy way to check the status of the dispatch. While it still took a hot minute for the tow company to arrive, I was grateful for the company's quick response time. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Toyota Customer Phone Number 800-331-4331 - Stats

Phone number to dial800-331-4331
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm, Sat 9am-7pm EST
Best time to dial9:30am
Average wait2 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook, twitter
Quality of communication71%
Quality of help75%
Customer votes516
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Toyota's Best Toll-Free/800 Customer Phone Number

This is Toyota's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toyota agent. This phone number is Toyota's Best Phone Number because 3,840 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-4331 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Toyota first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Toyota has 1 phone number. It's not always clear what is the best way to talk to Toyota representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Toyota?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Toyota. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Toyota, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Toyota Customer Service page for more information.
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