Time Warner Phone Number

Call Time Warner customer service faster with GetHuman

  • Calls Time Warner's Customer Service department
  • The average hold time is 13m
  • Hours are Mon-Fri 8am-11pm EST
  • The best time to call is 2:30pm
  • Popular issues for this call center: Lower my bill, Technical Support, Upgrade Account, Cancel Service, and Account Access.
  • Reach a live Time Warner agent: Keep pressing 0

The Editor's Notes on Time Warner's Phone-Based Customer Care

Dec 22, 2023

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Cut TV on no sound no none of the pictures
Have * cable cards and both are having trouble with several channels.
I recently called regarding a cable line that is very low across my yard. I am not a cu...
The cable box is stuck on L* and we have rebooted it twice.
My landline is not working???
Why am I stilll paying money to Time Warner every month when I switched to Spectrum som...
I’m waiting on my refund
My email is not being delivered to my phone. I do not know my password, so I need to i...
My credit card I use for Amazon prime and net flex has been compromised. This means pay...
I am trying to get regular cable TV from Netflix, but having problems. Can you pls. ***...
I have a billing question?
I want to add cable TV to my current plan in discuss if it has certain channels. Plus i...
Why is time Warner billing me when I have Spectrum?
I just signed a lease on a new apartment, and would like to talk about the internet pla...
I would like to get internet and cable service for my home as well as get the best pric...
How to call Time Warner

Time Warner Customer Phone Number 800-892-2253 - Stats

Phone number to dial800-892-2253
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-11pm EST
Best time to dial2:30pm
Average wait13 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, facebook, web, twitter
Quality of communication67%
Quality of help86%
Customer votes4,358
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Time Warner's Best Toll-Free/800 Customer Phone Number

This is Time Warner's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Time Warner agent. This phone number is Time Warner's Best Phone Number because 35,976 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-892-2253 include Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access and other customer service issues. The Time Warner call center that you call into has employees from California, Texas and is open Mon-Fri 8am-11pm EST according to customers. In total, Time Warner has 11 phone numbers. It's not always clear what is the best way to talk to Time Warner representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Time Warner?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Time Warner, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Time Warner Customer Service page for more information.
Time Warner Customer Service

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