Toll-free · (Timberland Canada) Choose French or English then press 2 then direct to human · Viewer services, press 1. Accounts receivable, press 4. Company mailing or web support, press 7.
Calling this Timberland number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Timberland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Do not push anything, just remain on the line.
Here is how our research team describes the way the Timberland phone system greets you: To place an order or check the status of an order, press 1. Start a return or check the status of a return, press 2. Warranties, press 3. For all other questions, please remain on the line.
Below are some clips we've found from Timberland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Timberland. For quality and accuracy, your call may be recorded.
If your call is related to orders, press one.
For returns, press two.
For warranty, press three."
Excerpt from a call with Timberland
Friday, February 2, 2024 8:46 PM
What are the hours and when should I call?
Timberland operates the call center for this 888-802-9947 phone number Mon-Fri 7am-5:30pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Timberland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Timberland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Timberland is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Timberland is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Timberland number, but it is also the day with the shortest hold times.
More Ways to Contact Timberland Customer Service
There are of course other ways to contact Timberland customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Timberland provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Timberland will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Timberland customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Timberland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Timberland agent. This phone number is Timberland's best phone number because 402 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-802-9947 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Timberland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Timberland has 3 phone numbers. It's not always clear what is the best way to talk to Timberland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Timberland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Timberland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.