TXU Energy Phone Number

Call TXU Energy customer service faster with GetHuman

  • Calls TXU Energy's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:15am
  • Popular issues for this call center: Setup Service, Meter Reading, Service issue, Cancel or change services, and Overcharges on My Account.
  • Reach a live TXU Energy agent: Say, "Agent."
  • What you hear when you call: How can I help you?

Reasons customers like you called recently

I want to review current plans and update my service. I have been a customer for a whil...
I need to pay my bill with electronic check online*It will not let me on the app please...
I need to pay my bill using Electronic check
I have a disconnect notice for tomorrow and I need more time I need an extension until...
TXUEnergy keep sending emails to me, but I'm not a customer and based in another country.
Need extension on payment date due to financial constraints
Account was cancelled and somehow restarted on sep** or **. I am being charged for elec...
cannot log into my account through app. Have tried requesting emails to be sent through...
I need an extension on my energy bill
How do I transfer the service at a building to another company?

TXU Energy Customer Phone Number 800-818-6132 - Stats

Phone number to dial800-818-6132
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:15am
Average wait33 minutes
Current wait39 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email
Quality of communication81%
Quality of help70%
Customer votes7,330
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

TXU Energy's Best Toll-Free/800 Customer Phone Number

This is TXU Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TXU Energy agent. This phone number is TXU Energy's Best Phone Number because 50,070 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-818-6132 include Setup Service, Meter Reading, Service issue, Cancel or change services, Overcharges on My Account and other customer service issues. The TXU Energy call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, TXU Energy has 3 phone numbers. It's not always clear what is the best way to talk to TXU Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting TXU Energy - by phone or otherwise

While 800-818-6132 is TXU Energy's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other TXU Energy customers, is by calling their 800-554-2143 phone number for their Bill Pay department. Besides calling, the next favorite option for customers looking for help is via 800-554-2143 for Bill Pay. If you think this information is inaccurate or know of other ways to contact TXU Energy please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for TXU Energy.

What is GetHuman's Relationship to TXU Energy?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TXU Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with TXU Energy, including email and their website / help desk. Visit our TXU Energy Customer Service page for more information.
TXU Energy Customer Service

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